Job Description
Desktop Support III / PV Systems Temp Support
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Location: St. Joseph, MO
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Duration: 24+ Months
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· Hours 8-5
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Description:
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- Responsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support
- 1st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- New User trainings
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes?
- Product Family verifications?
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by Leadership
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Skills
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· Experience with GxP computerized systems
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· Experience with SQL
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· Well organized; ability to prioritize assigned tasks
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· Experience working within a team environment
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· Experience with customer service
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Education
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· IT or Business Degree (Associate or Bachelors)
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· Preferred: Experience with global systems and users
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