Systems Engineer - Microsoft Intune, Azure AD & Endpoint Management

Vision Square Inc

Atlanta, GA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Systems Engineer Microsoft Intune, Azure AD Endpoint Management

Job Title: DECAL Systems Engineer Intune Active Directory Administrator

Location: Atlanta, Georgia

Work Arrangement: Hybrid (Primarily Onsite)

Employment Type: Temporary / Contract

Duration: December 7, 2026 June 30, 2027

Candidate Pay Rate: $44.00$44.44 per hour

Education Requirement: Bachelor's Degree in a related field, along with three years of progressively responsible professional-level analyst and systems experience in a large-scale IT environment, or an equivalent combination of education and experience.

Position Overview

We are seeking an experienced Systems Engineer to support and maintain enterprise endpoint management and mobile architecture systems. The ideal candidate will have hands-on experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Azure Administration, Active Directory, and Microsoft Endpoint Configuration Manager.

This position is responsible for maintaining, configuring, and ensuring the reliable operation of endpoint management systems, including laptops and mobile devices. The engineer will troubleshoot technical issues, manage escalated support incidents, develop application packages, and support Microsoft 365 environments.

The role also involves researching emerging technologies, recommending system improvements, developing technical documentation, and supporting the future direction of End User Support systems.

Work Arrangement: This is a hybrid position with a strong onsite requirement. The selected candidate should expect to work onsite more days than remotely. Some weeks may require five days onsite.

Required Skills / Experience

Minimum 3 years of experience maintaining, configuring, and supporting Microsoft Intune, Azure AD / Microsoft Entra ID, and Microsoft Endpoint Configuration Manager.
Minimum 3 years of experience supporting, installing, and troubleshooting Microsoft 365 products, including Microsoft Teams, Teams Premium, and New Outlook.
Minimum 3 years of experience supporting and troubleshooting Microsoft Intune and Endpoint Configuration Manager.
Minimum 3 years of experience working with Windows 10/11, Windows Server 20122019, Microsoft 365, Microsoft Azure, and Microsoft Teams.
Minimum 3 years of experience supporting computer peripherals, network copiers, and video conferencing equipment.
Hands-on experience with Active Directory and Azure administration.
Strong troubleshooting, diagnostic, and problem-solving abilities.
Experience administering laptops, desktops, and mobile devices.
Strong communication and customer service skills.

Preferred Skills / Experience

PowerShell scripting and automation.
Microsoft Azure administration and Azure Admin Portal.
Microsoft 365 Copilot, Copilot Chat, and Teams Administration.
ServiceNow ticketing system experience (San Diego or later version).
Windows 11 operating system experience.
Windows Server administration.
Security and patch management.
Basic network troubleshooting, diagnostics, and repair.
Knowledge of Ethernet, Wi-Fi, network topology, and network routing.
Experience with Android and iPhone device administration and support.
Experience with Microsoft Office 365 mainstream products, including Microsoft Teams, Teams Premium, and New Outlook.
Experience with hardware and software infrastructure tools.
Application and software installation and troubleshooting.
Experience creating and maintaining technical documentation and knowledge articles.
Inventory management principles.
Experience supporting printers, copiers, peripherals, and video conferencing equipment.

Job Responsibilities

Build, configure, and deliver application packages for Microsoft Intune Endpoint Manager.
Maintain, configure, and ensure reliable operation of endpoint management and mobile architecture systems.
Administer and manage mobile devices, laptops, desktops, and other endpoint devices.
Provide administration and support for Microsoft Azure, Azure Admin Portal, Microsoft Entra ID, and Active Directory.
Manage and coordinate urgent and complex technical support issues.
Serve as an escalation point for endpoint device-related incidents and service requests.
Develop support methodologies and escalation procedures to ensure proper issue resolution and information flow.
Troubleshoot hardware, software, operating systems, network connectivity, and endpoint-related issues.
Support Microsoft 365 applications, including Microsoft Teams, Teams Premium, and New Outlook.
Train, coach, and mentor technical support staff.
Develop, edit, publish, and maintain training materials and technical documentation, including video-based instructions.
Interact with internal and external customers to understand and resolve technical issues.
Prepare and provide weekly, monthly, and ad hoc KPI reports and trend analysis.
Maintain and improve IT support frameworks, processes, and service delivery.
Advise management on escalated incidents, recurring technical issues, and identified trends.
Recommend technical solutions, system enhancements, and additional support requirements.
Research emerging technologies and recommend improvements to endpoint and end-user support systems.
Maintain documentation and knowledge articles to support consistent IT operations.

Ideal Candidate

The ideal candidate is a hands-on Systems Engineer with strong experience in Microsoft endpoint management technologies and enterprise IT support environments.

A successful candidate will:

Have strong practical experience with Microsoft Intune, Azure AD / Entra ID, Active Directory, and Endpoint Configuration Manager.
Be comfortable managing and troubleshooting Windows-based endpoints and mobile devices.
Have experience supporting Microsoft 365 applications and enterprise IT infrastructure.
Be capable of handling complex technical incidents and acting as an escalation point.
Possess strong analytical, communication, documentation, and customer service skills.
Be comfortable training and mentoring technical support staff.
Be flexible to work onsite most days in Atlanta, Georgia.