Job Description
Location: Latham, NY, US 12110\n
Job Type: Full Time\n
Job Classification: Hourly\n
Exemption Type: Non-Exempt\n
Education: Associate Degree\n
Travel: None\n
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Description\n
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C.T. Male Associates, an employee-owned, multi-discipline engineering, architectural, and land surveying firm based in the Capital Region, is seeking a motivated IT Technician to join our team in Latham, NY.
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This is more than a help desk role. You’ll be at the center of keeping our organization running smoothly, empowering our staff with the technology they need to do their best work. In this full-time, in-office position, you’ll work alongside a collaborative and forward-thinking IT team, gaining hands-on experience across a wide range of systems and technologies. If you’re someone who enjoys solving problems, helping others, and building a career in IT, this is a great opportunity to grow with a well-established and employee-focused firm.
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What You’ll Do:
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In this role, you’ll be a trusted resource for technical support and infrastructure reliability. Your responsibilities will include:
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- Perform troubleshooting to isolate and diagnose common problems.
- Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists.
- Update hardware and software components as required.
- Provide responsive, user-focused technical support across the firm.
- Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security.
- Diagnose and solve hardware problems.
- Utilize vendor relationships as appropriate.
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Pay Range: $25.00 - $29.00 per hour, paid weekly, commensurate with experience and qualifications.
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Requirements\n
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What We’re Looking For:
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We’re seeking a candidate who brings a mix of technical foundation, curiosity, and strong people skills:
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- Associates Degree or equivalent from two-year college or technical school.
- One (1) year minimum of related experience.
- Experience with networks preferred.
- Working knowledge of operating systems and troubleshooting software, including Microsoft Office.
- Valid driver’s license.
- The following skills are crucial for success in this role:\n
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- Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues.
- Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently.
- Teamwork: Collaboration with colleagues and other departments to achieve common goals.
- Adaptability: Willingness to learn new technologies and adjust to changing work environments.
- Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations.
- Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.
- Attention to Detail: Careful attention to detail to prevent errors in installations and configurations.
- Empathy: Understanding user frustrations and responding with patience and support.
- Critical Thinking: Evaluation situations logically to make informed decisions.
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Why Join C.T. Male Associates?
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We're committed to creating an environment where our people can grow and succeed. When you join our team, you'll benefit from:
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- Competitive pay with performance-based bonuses.
- Comprehensive benefits, including health, dental, vision, and retirement plans.
- Ongoing professional development - training, certifications, and conference opportunities.
- A supportive, team-oriented culture where your contributions are valued.
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Our goal is to create a unified and stimulating environment where your talents and motivation are rewarded.
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EOE, including disability/vets.
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Compensation details: 25-29 Hourly Wage
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