Job Description
Role- Lab Systems Support Specialist
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Location- Durham, NC (Onsite)
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Duration- 12+ months contract
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Job Description:
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Job Duties
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• Provide first-level technical support for laboratory applications, instrument-integrated systems, and laboratory IT infrastructure.
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• Perform user administration activities, including user account creation, modification, deactivation, and access management.
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• Support onboarding and offboarding of laboratory systems and users.
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• Coordinate and execute application software installations, upgrades, patches, and configuration changes for standalone and networked laboratory systems.
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• Configure and maintain laboratory applications, instrument interfaces, and related system settings.
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• Assist laboratory users in troubleshooting software, hardware, and instrument integration issues involving systems such as HPLC, GC, spectrophotometers, and other analytical instruments.
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• Support audit trail reviews, data archival activities, and system maintenance activities.
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• Manage and support Windows-based laboratory workstations and network-connected devices.
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• Coordinate with desktop, infrastructure, and network support teams to resolve hardware, operating system, and connectivity issues.
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• Administer Active Directory components, including computer accounts, Organizational Units (OUs), security groups, permissions, and OU migrations.
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• Perform endpoint administration activities, including SCCM client deployment, configuration, troubleshooting, and maintenance.
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• Troubleshoot network-related issues, including DNS, DHCP, domain authentication, and connectivity problems affecting laboratory operations.
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• Perform and monitor backup and recovery activities for laboratory systems, including standalone and benchtop instruments.
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• Support system image restoration, file-level recovery, backup client installation, and backup job monitoring.
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• Coordinate monthly patching activities and preventive maintenance schedules.
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• Work with vendors and infrastructure teams to resolve hardware failures, maintenance requirements, and system outages.
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• Support compliance with GLP, GMP, FDA, 21 CFR Part 11, and applicable regulatory requirements.
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• Ensure laboratory systems are maintained and operated in accordance with approved SOPs, Work Instructions (WIs), validation documentation, and quality procedures.
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• Update and maintain SOPs, technical documentation, configuration records, user guides, and operational procedures.
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• Create, document, and implement change requests in accordance with established ITIL-based change management processes.
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Required Qualifications
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• Bachelor’s degree in information technology, Computer Science, Life Sciences, Engineering, or a related discipline.
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• 8+ years of experience in a laboratory or IT support role.
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• Working knowledge of Windows operating systems, Active Directory, SCCM, networking concepts, backup and recovery solutions, and endpoint management.
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• Familiarity with laboratory instruments and integrated laboratory software platforms.
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• Understanding of ITIL processes, including Incident, Problem, Change, and Service Request Management.
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• Knowledge of regulatory requirements, including GLP, GMP, FDA regulations, and 21 CFR Part 11.
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• Strong troubleshooting, communication, documentation, and stakeholder management skill