Senior Information Technology Manager
Job Description
Senior Manager, IT Support
\n
\n
*MUST HAVE LEGAL/LAW FIRM EXPERIENCE*
\n
\n
New York, NY (Hybrid)
\n
$150,000 - $175,000 Base + Bonus
\n
\n
We're partnering with a leading law firm seeking a Senior Manager, IT Support to lead IT support operations across multiple offices and drive a best-in-class technology experience for attorneys and staff.
\n
\n
What you'll bring:
\n
- \n
- Law firm IT experience (required)
- Leadership of Service Desk, Desktop Support, or End User Support teams
- Experience supporting Microsoft 365, Teams, Exchange Online, SharePoint, and Entra ID
- Success improving service delivery, escalations, and user satisfaction
- Ability to lead strategically while remaining hands-on when needed
\n
\n
\n
\n
\n
\n
\n
What you'll do:
\n
- \n
- Manage and develop a 12-person IT support team
- Standardize support processes across multiple offices
- Improve end-user experience and technology adoption
- Partner with firm leadership and stakeholders
- Drive service desk optimization, automation, and AI-enabled support initiatives
\n
\n
\n
\n
\n
\n
\n
If you have a strong legal IT background and enjoy building high-performing support organizations, let's connect.