Job Description
Windows Admin UEX (Azure Virtual Desktops, Remote Desktop Services, FSLogix, Universal Printing and Windows 365) – Technical Support Engineer
\n
\n
Shift: Night Shift Only
\n
Designation: Technical Support Engineer
\n
Role: Technical Support Engineer
\n
Location: Bellevue, WA – Only in-person interview
\n
\n
JOB DESCRIPTION
\n
Windows User Experience
\n
Roles & Responsibilities
\n
- \n
- Having 4 years of Windows & Networking Engineer experience in supporting production environment including customer-facing or customer support roles.
- Having Azure domain experience is a big asset.
\n
\n
\n
User Experience (UEX)
\n
- \n
- RDS (Remote Desktop Services)
- UI Shell
- WMI
- Script
- PowerShell
- Printing
- Apps
- App-V
- UE-V
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Storage & High Availability (HA)
\n
Active Directory Fundamentals
\n
- \n
- Strong communication skills
- Excellent spoken and written English communication skills
- Demonstrable troubleshooting skills
- Cross-team collaboration
\n
\n
\n
\n
\n
Mandatory Skills
\n
- \n
- Remote Desktop Services
- Terminal Services
- Desktop Support
- RDP
- Windows Administration
- Windows Server
- AD
- DHCP
- DNS
- UEX
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Desirable Skills
\n
- \n
- Remote Desktop Services
- Terminal Services
- Desktop Support
- RDP
- Windows Administration
- Windows Server
- AD
- DHCP
- DNS
- UEX
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Years of Experience
\n
- \n
- 7 to 10 Years
\n
\n
Technical Skills
\n
Networking (NET)
\n
- \n
- TCP/IP communications
- DNS
- Access to file shares (SMB)
- Access to file shares (DFS namespace)
- Dynamic Host Configuration Protocol (DHCP)
- Wireless networking and 802.1X authentication
- Remote access (Direct Access)
- Site-to-site VPN connectivity issues
- Remote access (VPN, RRAS and CMAK)
\n
\n
\n
\n
\n
\n
\n
\n
\n
\n
Performance (PERF)
\n
- \n
- Bug checks, Stop errors, and unexpected restarts
- Error while starting the computer, or you cannot start Windows
- High CPU utilization, Memory leak or resource depletion
- Application error, hang, or crash
\n
\n
\n
\n
\n