Job Description
Job DescriptionCNR Technologies is seeking a talented Mid-Tier Systems Engineer (Tier 2) to join our growing team. In this role, you will handle advanced technical issues, provide escalation support for Tier 1 engineers, and ensure our clients receive fast, high-quality IT solutions. This position blends remote support, onsite visits, and phone-based troubleshooting, offering a dynamic opportunity to grow your technical expertise in a supportive, fast-paced environment.
Your work directly contributes to our company’s success and to the high level of service our clients expect.
Key Responsibilities
Technical Support & Troubleshooting
- Resolve mid-level issues involving:
- Domains, users, and permissions
- Email systems
- Printing, imaging, and workstation setup
- Server configuration and management
- Provide support via remote sessions, phone calls, and onsite client visits
Project & Workflow Management
- Independently manage mid-level IT projects from start to finish
- Maintain detailed documentation and accurate records
- Prioritize multiple tasks and adapt quickly to changing needs
Team Collaboration
- Serve as an escalation point for Tier 1 engineers
- Mentor junior team members and assist with knowledge sharing
- Contribute to team goals with a solutions-oriented mindset
Client Engagement
- Communicate clearly and confidently with clients
- Ensure systems are functional and optimized during and after service
- Travel to client sites within Woodstock and surrounding areas as needed
Skills & Qualifications
- Preferred Certifications: CompTIA A+, Network+, Security+ (or equivalent)
- Experience: 2–5 years in IT support, system administration, or network troubleshooting
- Strong proficiency with Windows environments (Windows Server 2016+)
- Solid understanding of Active Directory, DNS, DHCP, RDS, and related technologies
- Networking experience including VLANs, routing, and VPN setups
- Hands-on experience with firewalls (pfSense, FortiGate, Sophos, SonicWall, etc.)
- Excellent customer service and communication skills
- Ability to work independently, manage tickets, and meet deadlines
- Familiarity with the Microsoft Office Suite and CRM tools is a plus
- Willingness to work additional hours when needed (compensated when applicable)
Why Join CNR Technologies?
We invest in our team and believe in creating an environment where you can thrive. We offer:
- Competitive salary based on experience
- Remote work flexibility, with onsite visits only when needed
- Performance-based raises and bonuses
- Generous and flexible paid time off
- Company-paid medical reimbursement benefits
- Company-sponsored certifications and continued IT training
- Exposure to modern technologies and ongoing learning
- A collaborative team culture where your voice matters
Compensation
Salary is commensurate with experience. Please include your preferred salary range when applying.
Equal Opportunity Employer
CNR Technologies is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or veteran status.