Job Description
Job Summary: The Data Center Specialist delivers Tier II technical support to both internal and external customers, ensuring reliable and efficient administration of workstations and servers across physical and virtual environments. This position requires a combination of independent troubleshooting and effective collaboration to sustain smooth network operations. Key duties include monitoring system performance, diagnosing and resolving technical issues, and providing comprehensive daily reports to management to support ongoing improvements.
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Job Duties:
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- Administer Active Directory, managing user permissions, organizational unit (OU) structures, and Group Policy Objects (GPO).
- Monitor and report anomalies, taking proactive steps to correct issues.
- Diagnose and resolve hardware and software issues related to applications, operating systems, and physical or virtual infrastructure.
- Deploy, configure, and maintain virtualized environments to support operational requirements.
- Rack and cable physical devices within the Data Center to ensure proper connectivity and functionality.
- Conduct monthly maintenance on physical hardware and virtual machines, ensuring optimal performance.
- Perform system administration for desktops, workstations, physical servers, and virtual machines.
- Maintain the cleanliness and organization of the Data Center and its components.
- Work independently or collaborate with team members as required to support ongoing operations.
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Required Qualifications:
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- U.S. citizenship with a minimum of an ability to obtain/retain a Secret clearance
- Ability to obtain IAT-II certification within 90 days of hire
- Ability to obtain VCP 6.0 certification within 6 months of hire
- Bachelor’s degree (BS/BA) preferred, but not required
- Minimum 3+ years of experience in Help Desk Support or System Administration, with expertise in Microsoft Enterprise Applications, Servers, and Windows client machines
- Adaptability to work in a fast-paced environment, both independently and collaboratively
- Strong time management and multi-tasking abilities
- Self-motivated and proactive, with excellent task prioritization skills in high-pressure settings
- Effective communication across multiple channels, including in-person, telephone, and email interactions
- Analytical and problem-solving skills, with keen attention to detail
- Customer service expertise, ensuring responsiveness and quality support
- Technical proficiency in networking protocols, operating systems, and technology standards
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Compensation:
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We provide a competitive pay and benefits package. This position offers a salary range of 70K-80K Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
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We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local laws.