Job Description
Job Description
Our client, an IT Services and Consulting company, is looking for a L1 Data Center Tech for their Reno, NV location.
Responsibilities:
- Data Center Operations
- Perform rack & stack of servers, network devices, and storage equipment
- Handle cabling (fiber & copper) including labeling and cable management
- Support installation, relocation, and decommissioning of hardware
- Hardware & Inventory Management
- Receive and verify hardware shipments against purchase orders / delivery notes
- Perform physical inspection of equipment for damages upon arrival
- Maintain accurate inventory records (asset tagging, tracking, updates)
- Manage spares inventory and ensure availability of critical components
- Coordinate hardware returns (RMA), dispatch, and logistics tracking
- Ensure proper storage, labeling, and documentation of all assets
- Incident & Request Handling
- Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
- Perform basic troubleshooting (L1 triage) for:
- Server hardware issues
- Network connectivity (Layer 1 checks)
- Escalate issues to L2/L3 teams with proper logs and updates
- Remote Hands Support
- Act as hands & eyes support for remote engineers
- Execute tasks such as:
- Cable reseating
- Power cycling devices
- Console access setup
- Basic hardware replacement (as guided)
- Monitoring & Reporting
- Monitor alerts from DC tools / dashboards
- Update tickets with accurate troubleshooting steps and status
- Maintain documentation, asset inventory, and audit records
- Compliance & Safety
- Follow data center security and access protocols
- Ensure readiness for audits and compliance checks
Requirements:
- Top Skills Required :
- Understanding core data center components:
- Hands-on Troubleshooting & Break-Fix Skills
- Cabling & Documentation Discipline
- L1 DC Technicians JD: ( 2-3 Years)
- Basic understanding of:
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with:
- Ticketing tools (ServiceNow or similar)
- Basic console tools (SSH, Putty)
- Soft Skills
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Attention to detail and documentation accuracy
- Years of Experience:4.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities