Site Support/ data center /desktop

Job Description

This position is responsible for supporting the operation and maintenance of Data Centers, MDFs, and IDFs. This role performs hands-on installation, cabling, equipment support, documentation, and troubleshooting activities while ensuring infrastructure is maintained according to company standards.

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Key Responsibilities

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• Rack, stack, cable, label, and decommission servers, network, and storage equipment.

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• Install, patch, troubleshoot copper and fiber optic cabling.

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• Support MDF and IDF infrastructure, including patch panels, switches, and structured cabling.

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• Maintain rack elevations, cable records, and asset information within the DCIM platform.

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• Perform basic troubleshooting of cabling, network connectivity, and hardware issues.

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• Assist with equipment moves, adds, and changes.

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• Escort vendors and contractors in Data Center and telecommunications spaces as required.

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• Maintain organized racks, cable management, and documentation standards.

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• Support maintenance activities and infrastructure projects

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• Coordinate with business and vendors to schedule patching and maintenance downtime.

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• Great Customer Service and Professional skills.

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• Provide on-site and technical support to users, addressing IT issues related to hardware, software, and network connectivity.

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• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

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• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

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• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

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• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

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• Support live events by operating AV systems and addressing any technical issues that arise.

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• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

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• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

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• Maintain accurate records of support requests, resolutions, and equipment maintenance.

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Minimum Qualifications

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• High School Diploma or equivalent required; Associate Degree in Information Technology or related field preferred.

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• 1-3 years of experience in a Data Center, telecommunications, network support, or IT infrastructure environment.

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• Experience working in Data Centers, MDFs, or IDFs.

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• Experience installing and supporting network, server, and storage hardware.

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• Experience patching and troubleshooting copper and fiber optic cabling.

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• Familiarity with rack elevations, cable management, and asset tracking.

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• Basic understanding of networking, server hardware, and physical infrastructure.

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Physical Requirements

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• Ability to lift up to 50 lbs.

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• Ability to work on ladders, in racks, and in data center environments.

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• Ability to distinguish cable colors and labels accurately.

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• Ability to provide off hour support for incidents and planned maintenance activities

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Additional Qualifications:

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• Familiarity with ServiceNow ticketing system

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• Proven experience in providing IT support in an office environment.

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• Strong problem-solving skills and attention to detail.

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• Basic understanding of Audio/Visual room support

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• Excellent communication and interpersonal skills.

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• Ability to work independently and as part of a team.

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