Job Description
Job Description
IT Site Support Specialist (Tier 1 & Tier 2)
Compensation: $48,000 – $60,000 DOE
Schedule: Onsite, 5 days/week
Location: Atlanta, GA 30308
Travel: Quarterly / as-needed travel may be required
Training:
Will travel to Raleigh, NC for a 1‐week shadowing/training program with the hiring manager. All travel and expenses are fully covered.
Position Summary
An expanding technology department is seeking an experienced IT Site Support Specialist to provide Tier 1 and Tier 2 technical support for approximately 70 end users within the Atlanta office. This role supports a wide range of hardware, software, and networking needs and requires occasional travel to support regional offices.
You will provide day-to-day technical support for attorneys and staff, while collaborating closely with regional and firmwide IT teams on technology initiatives, upgrades, and ongoing support efforts.
Key Responsibilities
- Install, troubleshoot, and support Windows OS and application software
- Image, deploy, and maintain desktops, laptops, peripherals, and user profiles
- Support hardware including printers, A/V equipment, wireless access points, and server room equipment
- Maintain accurate equipment inventory for the supported office
- Troubleshoot desktop and laptop network connectivity issues
- Configure and support mobile devices
- Provide telephony support, including moves, adds, and changes
- Deliver exceptional customer service with full ticket ownership via an ITSM system
- Serve as the local technology liaison, proactively identifying and resolving issues
- Partner with Service Desk, Endpoint Administration, Applications, and Infrastructure teams
- Support departmental and firmwide technology initiatives
Requirements
- Four-year technical degree or equivalent hands-on experience
- 4+ years of experience in a technical support role (law firm experience strongly preferred)
- Strong knowledge of Dell and Lenovo hardware, Windows OS, Microsoft Office Suite, DMS platforms, mobile devices, and enterprise networks
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong communication and customer service skills
- Microsoft Office and/or Azure certifications preferred
- HDI, ITIL Foundation, and CompTIA A+ certifications are a plus
- Experience supporting 50+ end users on site
- SCCM and Mobile Device Management experience preferred
- Document Management System experience a plus
Benefits
- Paid Time Off (PTO)
- Paid Sick Leave
- Paid Holidays
- 401(k) with company match
- Affordable medical, dental, and vision insurance
- Life insurance
- HSA/FSA options