Job Description
Job Description
Duties and Responsibilities :
- Maintains System Admin staff by selecting, orienting, and training employees and developing personal growth paths.
- Communicates job expectations; planning, monitoring, and appraising job performance; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, procedures, and productivity standards.
- Participates in developing and achieving strategic goals by providing pertinent business, service, and operations information; identifying and evaluating options; choosing a course of action; defining objectives; evaluating outcomes.
- Manages financial objectives by forecasting requirements; assisting with the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements; assume accountability for complex issues by providing advanced support through all channels until full resolution is achieved.
- Maintains professional and technical knowledge by attending educational training\workshops; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
- Manages system upgrade projects; maintains proper documentation in accordance with the bank's project lifecycle, documentation standards, and change management procedures.
- Ensure all new releases/updates for core applications are implemented in a timely manner and communicated to end users
- Manages IT escalation issues, development of Managed IT Knowledgebase articles as they pertain to system administration and troubleshooting IT Service Desk.
- Collaborates with IT Solutions Architect Team to transition Administrative support as required.
- Complete other tasks and duties as assigned.
Education:
Requires a four-year college degree or equivalent.
Certification from a leading IT provider, such as CompTIA Project + or PMI's PMP; preferred.
Experience:
Ten plus years general experience and two to five years of specialized experience with application support management.