Sr Network Engineer

Job Description

Key Responsibilities:

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• Design, Analyze, diagnose, and resolve customer issues within the Clent's network

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• Provide Tier 3 technical support for client's network infrastructure

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• Resolve incidents directly with end users and record detailed actions in ticketing tool

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• Collaborate with 3rd party vendors to ensure the network stays operational

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• Escalate issues to next level of support if unable to resolve in a timely manner

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• Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available

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• Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study

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• Install and implement network hardware components and cables in data centers and corporate offices

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• Perform approved network changes according to procedures with minimal business disruption

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• Understand and perform network maintenance and system upgrades, including service packs and patches

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• Develop and maintain accurate network support documentation in a knowledge repository

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• Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN

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Expectations

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• This is a full-time, on-site position based in Irving, TX.

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• Occasional after-hours support may be required.

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• Passionate about customer support

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• Attention to detail – good organizational and time management skills

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• Ability to work nights or weekends, as needed, and participate in an on-call rotation

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Years of Experience

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• 7+ years experience managing large scale enterprise networks

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Required Qualifications (Non-Negotiable)

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• 7+ years’ experience managing enterprise networks (Cisco, f5, Juniper) is preferred

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• 2+ years working specifically in network design, planning, connectivity, migration, and support

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• Knowledge and understanding of common network protocols (e.g., TCP, UDP, STP, HSRP, BGP, OSPF, etc.)

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• Certifications are highly recommended – (i.e., CCNP, CCIE, JNCIS, JNCIP, etc.)

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