Job Description
Role Technical Support Engineer Azure Monitoring and Automation
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Total Experience 4 years
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Role Description
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This role provides technical support in Azure Monitoring and Automation Space to customers, partners, internal staff and or others on critical issues experienced with Microsoft technologies
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A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness provide responsive and reliable technical solutions and information to Microsoft customers
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Azure Monitoring and Automation includes the following technical areas
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Azure Automation
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Azure Log Analytics
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Azure Monitor Alerts and Essentials
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Azure Application Insight
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Qualifications and Experience
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4 years of experience in systems deployment admin network operations software support Cloud or IT Consulting
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Required Skills Strong knowledge on Windows Linux OS Client Server knowledge understanding of Cloud services Azure Azure Active Directory Azure Automation Runbook Management PowerShell TCPIP and HTTP
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Preferred Strong Linux Windows OS Knowledge Linux Windows Update Patching Management Having certifications on AZ900 Microsoft Azure Fundamentals and AZ104 Microsoft Azure Administrator is a plus
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System Administration Configuration of Windows and Linux Operating systems
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Windows and Linux
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o Event Logs Syslogs Analysis
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o Patch and Security Update Management
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o Performance analysis using built in performance counters
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Network connectivity for both private and public networks
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Conceptual knowledge of Azure Active Directory Security and Access Control
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Automating Operating System tasks through the use of Powershell scripting
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Recent work experience in a customer facing role
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Strong problemsolving skills includes troubleshooting problem analysis and resolution good judgment/decision making ability
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247 support model rotational shifts Excellent customer service skills and customer focused