Job Description
Job Description
Location: Columbia, SC (Onsite)
Schedule: Monday-Friday, 40 hours/week, 2nd Shift (2pm-10pm)
Position Overview
The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.
Key Responsibilities
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Provide Tier 1 technical support for end users in a manufacturing and warehouse setting
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Troubleshoot hardware, software, printers, and basic application issues
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Perform basic network connectivity troubleshooting, including switches and cabling
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Assist with and maintain physical network cabling within the warehouse and plant areas
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Support workstations, scanners, and peripherals used in manufacturing and logistics operations
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Document issues and resolutions in the ticketing system
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Provide remote support to the Smyrna location
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Travel occasionally to the Florence plant to support onsite IT needs
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Escalate complex issues to higher-level IT support as needed
Required Qualifications
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A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)
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Basic IT troubleshooting and customer support skills
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Exposure to network connectivity troubleshooting
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Hands-on experience with physical network cabling
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Comfortable working in a warehouse or manufacturing environment
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Strong communication and customer service skills
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Must be local to the Columbia, SC area and able to work onsite
Work Environment
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Onsite support in a battery manufacturing and repack warehouse environment
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Remote support for additional facilities
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Occasional travel to plant locations