Job Description
Work Authorization: Candidates must be legally authorized to work in the United States on a permanent basis. Unfortunately, visa sponsorship, visa transfers, and employment-based immigration support are not available for this position now or in the future.
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The position is customer-facing and field-oriented, supporting both day-to-day technical requests and strategic growth opportunities, including customer site visits, conveyor surveys, retrofits, competitive conversions, trials, troubleshooting, and technical training.
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Key Responsibilities
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• Provide technical and application support across the Conveyor Belting portfolio for Sales, Customer Service, distributors, OEMs, and end users.
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• Partner with customers, Sales, and Engineering to assess equipment needs, including new conveyor layouts and retrofits of existing systems.
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• Recommend conveyor belting solutions based on application requirements, operating conditions, customer needs, and opportunities to improve performance or reduce operating costs.
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• Use technical expertise to demonstrate how recommended solutions meet customer requirements and differentiate from competing products.
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• Support strategic customer projects and competitive conversions through technical review, product recommendations, application validation, and field support.
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• Participate in customer site visits, conveyor surveys, product trials, installations, and on-site troubleshooting of installed equipment.
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• Serve as a technical resource for customer inquiries and application requests, providing timely follow-up and clear recommendations.
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• Troubleshoot conveyor and belt performance issues, considering product selection, conveyor design, installation, operating conditions, and maintenance.
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• Develop or modify product specifications, drawings, and technical recommendations as needed to meet customer application requirements.
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• Prepare and deliver technical presentations and product/application training for Sales, Customer Service, distributors, customers, and prospects.
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• Identify opportunities to recommend improved materials, products, or conveyor solutions that can increase performance, reduce cost, or improve customer productivity.
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• Partner with the Engineering Manager on complex applications, technical escalations, and high-priority customer issues.
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• Support customer quality and product-performance investigations by providing application information, field observations, troubleshooting, and technical input into root-cause analysis.
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• Partner with Product Management, R&D, Design Engineering, Operations, and global technical teams to evaluate customer requirements and determine whether products or solutions should be modified or developed.
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• Support R&D and new product development activities through field knowledge, application requirements, testing, and customer validation.
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• Work with Regional Segment Specialists and PMMs to support key market, customer, and growth initiatives.
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• Participate in regional and global technical/application knowledge sharing and bring relevant best practices back to the Americas commercial organization.
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• Provide field feedback on recurring application challenges, product performance, competitive solutions, and technical needs.
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• Support new product introductions through application validation, customer trials, technical documentation, and training.
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• Document technical requests, recommendations, and project activity using established systems and processes.
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Qualifications & Experience
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• Education: Bachelor of Science (BS) degree in Engineering or a related technical field preferred.
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• Relevant Experience: 1–3+ years of experience in application engineering, technical sales, product support, conveyor systems, or industrial manufacturing.
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• Design Tools: Proficiency in SolidWorks or other CAD software preferred.
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• Software Skills: Strong computer skills in Microsoft Office; experience with Salesforce (SFDC) or similar case-management systems is a plus.
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• Strong project management, organization, attention to detail, and time-management skills with the ability to manage multiple technical requests and customer projects.
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• Strong presentation and communication skills with the ability to confidently communicate technical recommendations to internal teams and external customers.
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• Customer-focused with strong follow-through and personal accountability.
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• Comfortable working independently while knowing when to escalate complex technical issues.
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• Travel: Willingness to travel up to 40% for customer site visits, on-site troubleshooting, training, and technical project support.
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• Languages: Spanish proficiency is a plus for supporting the broader Americas region.
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Core Competencies
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• Technical & Analytical Aptitude: Analyze complex application requirements and translate them into practical conveyor belting solutions.
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• Customer-Centric Problem Solving: Understand the customer’s application and recommend solutions that address the actual operating challenge.
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• Application Support: Provide consistent technical guidance from initial product selection through installation and troubleshooting.
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• Commercial Mindset: Understand how technical support contributes to customer confidence, competitive conversions, retention, and growth.
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• Communication & Training: Clearly communicate technical information and confidently deliver product and application training.
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• Collaboration: Work effectively with Sales, Engineering, Product Management, Segment Specialists, Customer Service, R&D, Operations, and global technical teams.
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• Ownership & Follow-Through: Take responsibility for technical requests and projects through resolution.