Job Description
Job Description
IT End User Analyst
We are seeking two highly motivated and customer-focused individuals to join our team as IT End User Analysts.
Candidates with prior IT support experience, technical certifications, or a degree in Information Technology, Computer Science, Engineering, or a related field are strongly preferred.
Successful candidates will demonstrate strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced technical environment.
Key Responsibilities
- Provide Tier 1 technical support through phone, onsite, and walk-up service desk interactions.
- Troubleshoot and resolve routine technical service and equipment issues.
- Identify, diagnose, and restore technical problems using established processes and procedures.
- Recommend process improvements to prevent recurring technical issues.
- Document incidents, service requests, and resolutions in the ticket management system.
- Maintain technical instructions and documentation for standard processes.
- Monitor IT infrastructure alerts and take appropriate action to resolve or prevent issues.
- Escalate complex technical problems to Tier 2 or Tier 3 support teams as required.
- Provide rotational shift coverage, including 24x7 support when needed.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, Mathematics, Business, or a related field; equivalent education, training, and experience will also be considered.
- Prior experience in IT Support, Help Desk, Service Desk, Desktop Support, or Technical Support is preferred.
- Knowledge of one or more IT infrastructure technologies, including networking, client-server architecture, server and desktop operating systems, databases, virtualization, storage systems, or messaging.
- Relevant technical certifications are preferred.
- Strong troubleshooting, problem-solving, communication, and customer service skills.
- Ability to qualify for and maintain the required security clearance.
- Willingness to work rotational on-call assignments, including 24x7 availability.
- Ability to travel as required.
\nCompany Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.
Company Description
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best & Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit www.acrocorp.com.