Job Description
Job DescriptionWe are looking for an IT Analyst to provide dependable technical support for users across an office and warehouse environment in Waukegan, Illinois. This Long-term Contract position is suited for someone who enjoys solving day-to-day technology issues, improving end-user productivity, and supporting a broad range of devices and systems. The role will focus on maintaining stable desktop operations, assisting with connectivity and device-related problems, and contributing to ongoing IT improvements in a collaborative setting.
Responsibilities:
• Resolve technical issues involving desktops, laptops, printers, mobile devices, and business applications to minimize user downtime.
• Investigate connectivity concerns and perform initial network troubleshooting to restore reliable access to systems and services.
• Set up, configure, and support workstations, software, and peripheral equipment for employees in office and warehouse locations.
• Guide end users on technology tools, standard procedures, and best practices to improve effective system usage.
• Administer user access by creating, updating, and maintaining accounts, permissions, and security settings.
• Complete scheduled maintenance activities such as system updates, backups, patching, and routine health checks.
• Track system behavior and identify recurring issues or risks before they affect business operations.
• Support IT initiatives by assisting with deployments, upgrades, and migration-related technical tasks when needed.
• Partner with internal technology teams to coordinate support efforts and maintain consistent service delivery.
• Document resolutions, support procedures, and common fixes while keeping knowledge base content accurate and current.• Experience providing end-user support for approximately 150 employees in a combined office and warehouse environment.
• Hands-on background supporting Microsoft 365, Windows systems, printers, iPads, handheld scanners, and related end-user hardware.
• Working knowledge of Active Directory, Azure Active Directory, or Microsoft Entra ID for account and access administration.
• Familiarity with basic networking concepts and the ability to troubleshoot common connectivity issues.
• Experience using ticketing platforms and remote support tools to manage and resolve service requests.
• Understanding of standard IT security practices and routine system maintenance processes.
• Strong communication, customer service, and problem-solving skills, with Spanish language ability preferred.
• Ability to work effectively both independently and in collaboration with broader IT teams.