CONTACT CENTER ENGINEER - NICE CXONE - 176302
Job Description
Job Description
CONTACT CENTER ENGINEER – NICE CXONE
Location: Remote
Job Type: Contract
JOB SUMMARY
We are seeking a Remote Contact Center Engineer for a contract opportunity supporting a healthcare organization’s contact center technology and implementation initiatives.
This role will focus on the deployment, configuration, and updating of NICE CXone / NICE inContact Studio scripts across multiple U.S. locations. The engineer will work closely with the project lead to implement design changes within CXone and support the migration of pharmacy operations from RingCentral to NICE.
The ideal candidate will have hands-on experience with NICE CXone Studio scripting, contact center technology, and telecom systems, along with strong communication and project coordination skills.
KEY RESPONSIBILITIES
• Develop, modify, test, and implement NICE CXone / inContact Studio scripts based on project requirements and provided designs
• Support deployment and system updates across multiple U.S. locations
• Assist with the migration of pharmacy locations from RingCentral to NICE CXone
• Serve as a secondary telecom engineering resource throughout the implementation
• Translate project designs and requirements into functional CXone configurations and scripts
• Troubleshoot and resolve issues related to contact center scripts and telecom functionality
• Coordinate with project leadership and other technical teams to prioritize implementation activities
• Assist with testing and validation of system changes before deployment
• Provide user training when needed to help employees understand and effectively use the new contact center system
• Communicate project status, issues, and potential risks to project stakeholders
• Manage multiple priorities and implementation activities while meeting project deadlines
REQUIRED QUALIFICATIONS
• Hands-on experience with NICE CXone / NICE inContact
• Experience creating or modifying Studio scripts
• Contact center engineering, telecom engineering, or related technical experience
• Experience supporting contact center system implementations or migrations
• Ability to independently make configuration and scripting changes within NICE CXone
• Strong troubleshooting and problem-solving skills
• Strong written and verbal communication skills
• Strong prioritization and organizational skills
• Ability to work independently in a remote environment
• Experience working in a project-based environment with multiple stakeholders
PREFERRED EXPERIENCE
• Experience migrating contact centers from RingCentral to NICE CXone
• Healthcare or pharmacy industry experience
• Experience with telecom/contact center implementations across multiple locations
• Experience providing end-user training
• Project coordination or project management experience
SCHEDULE
Remote contract position. Schedule and project duration will be discussed during the interview process.
PAY
$53.00 per hour