Job Description
ServiceNow AI Specialist (6 Month Contract)
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About the Role We're looking for a ServiceNow AI Specialist to design, build, and optimize AI-driven solutions on the ServiceNow platform. You'll play a key role in helping a large MFG organization automate workflows, enhance service delivery, and unlock the value of Now Assist, Virtual Agent, and other AI/ML capabilities within ServiceNow
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Role
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- Design, configure, and deploy AI-powered solutions using ServiceNow's Now Assist, Virtual Agent, Predictive Intelligence, and AI Sear
- Partner with business stakeholders to identify automation opportunities across IT, HR, Customer Service, and other workflows
- Build and fine-tune NLU models, intent/entity training, and conversational flows
- Integrate ServiceNow AI capabilities with other enterprise systems
- Monitor, evaluate, and improve model performance and AI solution accuracy
- Stay current on ServiceNow's evolving AI roadmap and recommend adoption strategies
- Provide technical guidance and mentorship to platform administrators and developes
- Document solutions and provide training/enablement to internal teams
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Requirments
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- 5+ years of hands-on ServiceNow platform experience
- Demonstrated experience with ServiceNow AI/ML tools (Now Assist, Virtual Agent, Predictive Intelligence, Performance Analytics, or similat
- Strong understanding of NLU, machine learning concepts, and conversational AI desgn
- Experience with ServiceNow scripting (JavaScript, Glide API) and platform configuration
- ServiceNow certifications preferred (CSA required; CIS or AI-related certifications
- Excellent problem-solving skills and ability to translate business needs into technical soluti
- Strong communication skills
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