Lead ServiceNow

Job Description

ServiceNow technical leader- Hybrid with 3 days on-site in Tysons or Rockville or DC office

\n

\n

Required Qualifications

\n

\n
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent practical experience

\n

• 4+ years of IT/software development work experience, including at least 3 years focused on ServiceNow platform development

\n

• Proven experience with IRM/GRC ServiceNow applications

\n

• Demonstrated success designing, developing, and deploying at least 2 large-scale projects end-to-end

\n

• Practical experience following iterative and agile SDLC practices

\n

• Hands-on experience implementing ServiceNow integrations with other applications/platforms

\n

• JavaScript proficiency and understanding of REST API concepts and integration patterns (hands-on API development experience helpful but not required)

\n

• Willingness to learn other SaaS products and expand technical expertise

\n

• Familiarity with AI concepts and tools

\n

• Strong communication, collaboration, and problem-solving skills with a customer service orientation

\n

\n

\n

Preferred Qualifications

\n

\n
• ServiceNow CSA (Certified System Administrator) or ServiceNow CAD (Certified Application Developer) certifications

\n

• 8+ years of IT/software experience

\n

• Hands-on API development experience

\n

• Experience evaluating or implementing AI-powered features in enterprise applications

\n

• Experience supporting other SaaS products such as NAVEX, Regology, Icertis, or iManage

\n

• Experience with Agile collaboration tools (JIRA, Confluence, Miro)

\n

\n