Job Description
Company Description StratusDial LLC, founded in 2009, provides comprehensive technology services to businesses and individuals in the community. Team members have the opportunity to work with a variety of technologies like UCaaS, AI Voice, Security while supporting modern, flexible work environments.
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Role Description This full-time remote VoIP Technician role is responsible for deploying, configuring, and maintaining Voice over IP (VoIP) systems for clients. Daily tasks include monitoring voice and data networks, diagnosing and resolving VoIP and telephony issues, and providing technical support to end users and client IT teams. The VoIP Technician will assist with call routing, SIP trunk configuration, QoS settings, and integration with existing network infrastructure. The role also involves documenting configurations, maintaining accurate records of changes and incidents, and collaborating with colleagues to improve performance, reliability, and security of voice services.
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Qualifications
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- Candidates should possess strong Voice over IP (VoIP) and telephony skills, including experience with SIP, softphones, IP PBXs, and voicemail systems.
- Candidates should possess network administration skills, including basic routing and switching knowledge, QoS configuration, and understanding of network protocols relevant to VoIP.
- Candidates should possess troubleshooting and technical support skills, including incident diagnosis, root cause analysis, and clear communication with non-technical users.
- Relevant skills such as familiarity with remote access tools, ticketing systems, and network monitoring platforms are beneficial.
- Preferred qualifications include experience in similar VoIP or network support roles, industry certifications (e.g., CompTIA Network+, CCNA, or VoIP-related certifications), and the ability to work independently in a remote environment.
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