Executive Deskside Support Engineer
Job Description
Job Description: Executive Deskside Support Engineer
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Onsite – No Remote
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Des Moines, IA
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Role: Executive Deskside Support Engineer – VIP Support
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Domain: End User Computing (EUC) / Workplace Services
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Preferred Experience: 5–8+ years
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Key responsibilities
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- Provide dedicated white-glove IT support to C-suite executives and VIP users.
- Troubleshoot Windows 10/11, laptops, desktops, Surface devices and peripherals.
- Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint and Office applications.
- Handle iPhone, iPad and Android device support.
- Provide executive meeting and conference-room AV support.
- Troubleshoot VPN, Wi-Fi, LAN, MFA and Microsoft Entra ID.
- Manage tickets, incidents, escalations and end-to-end resolution.
- Support executive onboarding, offboarding and device provisioning.
- Maintain strict confidentiality and professional communication.
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6 must-have skills for screening
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Must-have skill
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What to look for
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1. VIP / Executive Support
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C-suite, senior leadership support
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2. Windows & Desktop Support
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Windows 10/11, hardware, peripherals
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3. Microsoft 365
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Outlook, Teams, OneDrive, SharePoint
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4. Endpoint Management
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Intune, SCCM, Autopilot
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5. Network & Identity Support
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VPN, Wi-Fi, MFA, Entra ID
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6. ITSM & Troubleshooting
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ServiceNow, ticket ownership, incident management
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Important screening criteria:
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- Prioritize candidates with actual executive/VIP support experience.
- Strong customer service and professional communication are essential.
- Conference-room and Teams meeting support is an advantage.
- 5–8+ years of experience is preferred.
- Must be available to work onsite in Des Moines, Iowa.
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