Job Description
Overall Responsibilities:
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The Network Engineer overall role is to apply their expertise in network analysis, deployments, and troubleshooting client's problems. Duties include all phases of the project lifecycle, documentation, implementation, project management and support. Strong written and verbal communication skills are necessary.
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This role is generally responsible for providing on-going technical support, problem-solving via tickets and phone as needed, training and documentation as necessary. Work both independently and with the team, and clients as necessary.
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Duties:
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- Must have excellent customer service skills, strong problem solving and troubleshooting skills, ability to perform work independently and/or in a team environment and must be highly motivated and eager to work in a fast-paced environment. Must be comfortable interacting with clients via phone, e-mail, in person, etc.
- Working knowledge across a Cisco LAN/WAN infrastructure.
- Knowledge of ASA, VPN, VoIP and security.
- Performs moderate to highly complex software/hardware troubleshooting, patches and re-installations in cooperation with the Company’s clients and in accordance with established industry standards;
- Provides escalated technical support that requires an on-site presence (server, network or PC equipment failure), including data backup recovery;
- Serves as one of the IT points of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN, PC equipment, Sysco services/equipment;
- Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis;
- Programming and/or coding computer software for Company’s clientele;
- Creation/updating of configuration templates and or documentation for solid, repeatable builds and deployments as ‘best practices’;
- Solve daily issues as they arise
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Core Technical Skills:
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Hardware troubleshooting
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Routing & Switching
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- Cisco & Meraki
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CLI familiarity
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- Cisco and Windows
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Troubleshooting
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- Network and Windows
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Understands how VoIP works (SIP, RTP basics)
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Cisco wireless experience
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- Wi-Fi troubleshooting (AP placement, signal issues)
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Phone provisioning and troubleshooting
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Familiarity with systems like:
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- Cisco IP Phones
- Cisco Unified Communications Manager
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Qualifications:
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- 8+ years of experience in Network Engineering
- Prefer B.S. in Computer Science, Computer Engineering, Electrical Engineering or a similar field, or equivalent education plus experience
- Prefer certifications equivalent to Cisco Certified Internetwork Professional (CCIP), Juniper Networks Certified Internet Professional (JNCIP). VMware VCP credential, familiarity with Virtualization technologies
- Knowledge of Cisco wireless including wireless controllers. Knowledge of VMware infrastructure, virtualization, cloud infrastructure. CCNA level engineer preferred.
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Travel:
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Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This position requires travel to client sites as needed. Some of the travel may be international.
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Desired Education and Experience:
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B.S. in business/technical or equivalent in education and experience.
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Benefits:
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- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
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Work Location: In person
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