Web and Digital Services Manager

Job Description

Proposal: Digital Services Manager Position

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• Inventory and ownership: maintain the County’s inventory of websites, domains, vendors and contracts, and hold the County’s domain registrar accounts.

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• Accessibility compliance: serve as the County’s web accessibility contact, manage accessibility statements and requests for accessible versions, and run scheduled testing.

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• Standards and training: keep the editor guide current, train department editors, and review content before it is published.

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• Vendor oversight: write accessibility requirements into contracts, review vendors’ accessibility conformance reports, and track their fixes.

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• Platform ownership: administer the main County website platform, whether Granicus or its replacement, and lead the migration.

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• Long-term planning: consolidate sites where it makes sense, and advise on new web projects, such as the Health Department’s MILS replacement, before launch.

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Skills and experience to look for (draft)

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• Working knowledge of WCAG 2.1 AA and accessibility testing, including screen readers and automated tools.

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• Experience administering a web content management system and managing website vendors.

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• Understanding of domains, DNS and hosting, enough to manage registrar accounts and work with ISD on security.

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• Ability to write clear standards and train non-technical staff.

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• Project management experience, ideally including a website migration.

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