IT Desktop Support Engineer(On call Demand Based Role)
Job Description
Role Overview
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We are seeking a reliable, technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client site.
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This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
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Key Responsibilities
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● Provide on-site desktop and IT support for end users at the client location.
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● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
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● Install, configure, and maintain hardware, operating systems, and enterprise software .
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● Support network connectivity issues, including LAN troubleshooting.
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● Assist with device setup, replacement, and hardware installations.
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● Perform basic network troubleshooting using console access when required.
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● Document service activities and communicate updates to the service delivery team.
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● Follow client IT policies and security procedures while performing onsite tasks.
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Required Skills
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● Strong knowledge of Windows operating systems and desktop environments
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● Experience in hardware troubleshooting and replacement
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● Basic understanding of networking (LAN connectivity, switches, routers)
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● Ability to diagnose and resolve desktop, printer, and peripheral issues
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● Good communication and customer service skills
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● Ability to work independently in onsite support environments
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Tools Required to Carry
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Engineers must carry the following tools while attending onsite support requests:
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● Windows Laptop
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● LAN Cable
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● Console Cable
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● Screwdriver Toolkit
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● Basic IT troubleshooting tools
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Work Model
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● On-demand / field support role
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● Work assignments will be shared by the Service Delivery Team
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● Engineers will be contacted via phone or email when support is required
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● Engineers will receive site location, SPOC details, and reporting time before each assignment
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● No guaranteed number of working hours