Job Description
Job Description
Implementation Specialist
Role Overview:
As an Implementation Specialist, working at our HQ office in Norfolk, VA, you’ll play a key role in setting up our clients for success by configuring systems, training users, and making a real impact. If you love problem-solving, working with people, and seeing your efforts make a difference, you’ll thrive in this role!
Why This Role is a Great Fit for You:
- Transition from Hospitality to Tech: Use your restaurant, retail, or concessions experience in a new and exciting industry.
- Make a Meaningful Impact: Help businesses streamline their operations and improve efficiency.
- Travel & Variety: No two days are the same—work with clients onsite, remotely, and across different industries.
- Growth Opportunities: We support career development and provide the training you need to succeed.
Key Responsibilities and Expectations:
- Build and configure inventory management systems tailored to each client.
- Train clients on the core features of Yellow Dog Software—in person and remotely.
- Proactively communicate and collaborate with teammates to ensure smooth implementations.
- Offer expert guidance to ensure clients are set up for long-term success.
Track and document progress in our systems to maintain clear and accurate records. - Travel to client locations for onsite implementations (including occasional weekends).
- Be part of an on-call rotation (with bonus pay) to assist clients when needed.
- Strong verbal and written communication skills, ability to set and manage expectations, and a natural teacher—someone who enjoys training others and sharing knowledge.
- A self-starter who enjoys multitasking and problem-solving and someone who takes pride in delivering exceptional service and results.
- Willingness to travel and flexibility to adapt to different client needs.
Preferred experience (Ideally one or more of the following):
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Hospitality experience (restaurant/bar, hotel/resort, stadium/concessions, FOH/BOH).
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Experience with point-of-sale, inventory, or accounting systems.
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Background in implementation, training, or technology.
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Teaching or coaching experience.
Schedule: Monday–Friday, standard business hours, in-office, and occasional weekends for client travel.