Job Description
Help Desk Consultant (3 Openings)
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Location: Onsite in Summerville, SC
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Start Date: October 1, 2026
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Contract Duration: Through January 15, 2027, with potential for extension or conversion to full-time employment
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Estimated Conversion Salary: Around $65,000 annually
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Responsibilities
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Provide onsite help desk support during the go-live and subsequent operations.
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Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
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Resolve issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
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Document and track requests in a ticketing system.
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Escalate complex issues and coordinate with other IT teams to restore service.
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Qualifications
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Level 2 help desk or desktop support experience
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Hands-on hardware configuration and troubleshooting experience, particularly with handheld scanners and label printers.
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Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
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Ticketing system experience.
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Mac support experience is a plus.
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Availability to work onsite in Summerville, including weekend hours.
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Proposed Shift Coverage
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Day
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Technician 1 Technician 2 Technician 3
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Sunday Off 1:00–7:00 PM 6:30–11:30 PM
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Monday 6:00 AM–3:30 PM 3:00–11:30 PM Off
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Tuesday 6:00 AM–3:30 PM Off 3:00–11:30 PM
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Wednesday Off 6:00 AM–3:30 PM 3:00–11:30 PM
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Thursday Off 6:00–11:30 AM 11:00 AM–4:30 PM
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Friday 6:00 AM–3:30 PM 3:00–11:30 PM Off
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Saturday 6:00 AM–3:30 PM Off 3:00–11:30 PM