Sr Desktop Support Tech 2 - 100% ON SITE

Job Description

Job DescriptionABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

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  Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
  

  
  

  
  

  Considerable knowledge of pc hardware, peripherals & networks
  

  Considerable knowledge of Laptop Refresh
  

  
  

  
  

  Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
  

  
  

  
  

  Excellent troubleshooting skills
  

  
  

  
  

  Ability to perform software installations, configurations and troubleshooting hardware and software.
  

  
  

  
  

  Considerable knowledge of SCCM/SMS
  

  
  

  
  

  A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
  

  
  

  
  

  Excellent problem-solving, analytical, and team-working skills.
  

  
  

  
  

  Excellent customer service, communication and interpersonal skills.
  

  
  

  
  

  An openness to learning new technologies.
  

RequirementsSkill
Required / Desired
Amount
of Experience
Strong working knowledge of computer systems, hardware, and software, including drivers and bios
Required
4
Years
Excellent problem-solving, analytical, and team-working skills
Required
4
Years
Excellent communication and interpersonal skills.
Required
4
Years
demonstrated ability to obtain feedback from customers to improve training methods.
Required
4
Years
Running reports and analyzing common complaints and problems.
Required
4
Years
An openness to learning new technologies.
Required
4
Years