<h3>Job Description</h3>
Job Description JOB TITLE:&nbsp;IT Help Desk Technician&nbsp;
 
PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.
 
CORE VALUES:&nbsp;The following list of Core Values and Behaviors are necessary to meet the minimum requirements:&nbsp;
&nbsp;
TEAMWORK
<ul>
<li>Help each other succeed</li>
<li>Communicate clearly and directly, listen well</li>
<li>Encourage teammates</li>
<li>Blameless problem solving</li>
</ul>
 
HONESTY AND INTEGRITY
<ul>
<li>Honor your commitments</li>
<li>Do the right thing</li>
<li>Consistent in your attitudes and actions</li>
</ul>
 
LEAN
<ul>
<li>Improve processes</li>
<li>Open to new ideas</li>
<li>Share information, and teach</li>
<li>Expose issues</li>
</ul>
&nbsp;&nbsp;
NUMBERS FOCUSED
<ul>
<li>Deliver results</li>
<li>Analyze data for improvement</li>
<li>Take ownership and accountability</li>
<li>Work smarter, not harder</li>
</ul>