Job Description
This hands-on role with our customer’s PC Support Team requires the following:
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• Configure, deliver, install, and validate technical equipment as requested
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• Perform on-site troubleshooting and diagnostics of hardware and software
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• Identify, research, and resolve technical problems
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• Communicates information in a timely, accurate and concise manner that fosters a collaborative environment.
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• Maintains inventory records of hardware and peripherals
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• Adheres to our customer’s Technology defined standards and policies
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Day-to-day responsibilities will require resources to Provides on-site technical support that requires creative problem-solving, using a consultative approach to end users on a variety of issues including but not limited to, computer hardware and software, security and network connectivity. Identifies, researches, resolves technical problems and possesses a thorough understanding of the products or services being offered.
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Qualifications
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• AS Degree in Information Sciences and Technology or experience in lieu of degree
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• 2 years of progressive experience (within a clinical setting, preferred).
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• Attention to detail and ability to analyze and solve technical problems.
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• Interpersonal and customer service skills as well as being self-motivated.
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• Intricate knowledge of the use of mobile devices, networking, personal computers, printers, and computer terminology.
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• Knowledge of network protocols, computer hardware/software and peripherals.
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• Must be friendly, courteous, presentable, service-oriented, flexible and enjoy working with all levels of staff.
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• Must be able to visit multiple business and education locations. (Dependent on employment location)
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• Exceptional customer service skills.