Job Description
Job Description
IT Support Technician – Entry LevelE-Commerce & Book Retail$23.00-$25.00 per hourMonday-Friday, 7:00am-3:30pmColumbus, Ohio (onsite)Temp to Hire Why You’ll Love This Job:
- A great landing spot for a recent IT grad – structured, hands-on, and built for someone early in their career who wants to grow fast
- Real exposure to a broad technology environment – Windows workstations, Active Directory, networking, firewalls, virtual machines, and more as you develop
- You’ll actually be trusted with meaningful work from day one – not shadowing someone for months
What You’ll Do:
- Serve as the first line of IT support for warehouse technology – responding to issues with computers, printers, scanners, handheld devices, and web-based workflows
- Troubleshoot Windows workstations including startup, login, browser, printing, and connectivity issues
- Install, configure, test, and maintain label scanners, thermal label printers, HP/Brother printers, and related peripherals
- Support wireless handheld devices used for warehouse operations – connectivity, login, browser, and device checks
- Assist with basic network tasks – patch cables, Wi-Fi checks, equipment reboots, and visual inspections – under the direction of senior IT staff
- Set up and relocate computers and equipment as warehouse work areas change
- Document symptoms, troubleshooting steps, outcomes, and recurring issues to help the team resolve problems faster over time
- Keep warehouse users and IT staff informed when issues affect productivity or require escalation
What We’re Looking For:
- Basic familiarity with Windows computers, web browsers, user logins, printers, and simple connectivity concepts
- Logical troubleshooting mindset – observe, ask questions, test one change at a time, document the result, escalate when needed
- Dependable, punctual, and service-oriented – you genuinely want to help people get back to work
- Able to listen carefully, follow documented steps, retain training, and apply it consistently going forward
- Clear written and verbal communication – you can explain what happened and what you already tried
- Comfortable working hands-on in a warehouse environment with computers, cables, and peripherals
- Prior help desk, technical support, or retail technology experience is a plus – as is CompTIA A+ coursework or certification – but neither is required
Apply Today!Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.About DawsonDawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
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