Job Description
Job DescriptionWe are looking for an Application Support Engineer to deliver frontline and intermediate support for essential business applications in Glasgow, Kentucky. This Long-term Contract position will focus on maintaining stable application performance, resolving user and system issues, and partnering with technical and business teams to keep daily operations running smoothly. The role also contributes to compliance, access governance, and audit readiness across supported systems.
Responsibilities:
• Deliver Level 1 and Level 2 support for core enterprise applications, responding to incidents and service requests with timely troubleshooting and resolution.
• Investigate problems involving application processing, interfaces, batch activity, printing, security, and user access, and escalate complex matters to specialized teams or vendors when needed.
• Support JD Edwards and related platforms used across business operations, helping ensure dependable system availability and effective user assistance.
• Oversee interface and transaction activity between internal platforms and external partners, identifying rejected, delayed, or duplicate transmissions and coordinating corrective action.
• Provide operational support for RF-enabled and connected applications that support warehouse, inventory, manufacturing, and distribution functions.
• Manage tickets through the IT service management platform, ensuring each case includes clear diagnostic details, business impact, and documented outcomes.
• Contribute to IT controls and compliance activities by assisting with access reviews, provisioning validation, privileged access checks, and audit evidence collection.
• Help maintain change control standards by confirming approvals, testing records, and implementation documentation are complete for production updates.
• Create and update knowledge articles, support procedures, and troubleshooting documentation to improve consistency and reduce recurring issues.
• Track recurring incidents and service trends, then share recommendations that improve application reliability and support efficiency.• Experience providing application support in a Level 1 and Level 2 environment for enterprise business systems.
• Working knowledge of incident management, service request handling, and ticket documentation within an IT service management platform.
• Ability to troubleshoot application errors, system interfaces, access issues, and operational disruptions across integrated environments.
• Familiarity with user access administration, control compliance, audit support, and change management practices.
• Exposure to enterprise infrastructure and support technologies, including Active Directory, Cisco technologies, Dell technologies, and computer hardware.
• Strong communication skills with the ability to coordinate effectively with business users, technical teams, vendors, and managed service providers.
• Comfortable analyzing recurring issues, documenting resolutions, and contributing to process improvements and support knowledge bases.