Job Description
Job Description
About Us
Tropical Window is a fourth-generation, family-owned window and door company serving Florida since 1949. We specialize in replacement windows and doors, new construction, and commercial projects. We are looking for an organized, motivated individual to join our growing team.
Position Overview
The Project Coordinator is responsible for coordinating projects from the time they are sold until completion. This position works closely with homeowners, builders, vendors, sales representatives, and installers to ensure projects stay organized and on schedule.
This is a fast-paced position that requires excellent organization, communication, and problem-solving skills.
Responsibilities
- Receive and process incoming service and warranty requests
- Schedule service appointments and coordinate technician routes
- Create and manage service work orders
- Communicate with homeowners regarding appointments, parts, and service updates
- Troubleshoot service issues over the phone when possible
- Order replacement parts, windows, doors, and related materials
- Coordinate with manufacturers on warranty claims and replacement products
- Track service parts, deliveries, and lead times
- Maintain accurate service records and documentation
- Coordinate with installers, service technicians, and vendors
- Process permits and inspections when required for service work
- Assist with Builder Prime and other construction management software
- Resolve customer concerns professionally and escalate issues when necessary
- Ensure all service tickets are completed and closed promptly
Qualifications
- Highly organized with strong attention to detail
- Excellent verbal and written communication skills
- Ability to manage multiple projects simultaneously
- Strong computer skills (Microsoft Office required)
- Ability to learn new software quickly
- Construction or building industry experience preferred
- Experience with project coordination or scheduling is a plus
- Positive attitude and strong work ethic
Benefits
- Competitive pay based on experience
- Paid holidays
- Paid vacation
- Opportunities for advancement
- Stable, family-owned company with over 75 years in business
Company Description
Tropical Window has been serving Florida homeowners and builders for over 75 years. We specialize in replacement windows and doors, new construction, commercial projects, and window treatments. Our team is committed to quality workmanship, outstanding customer service, and building long-term relationships with both our customers and employees.
Company Description
Tropical Window has been serving Florida homeowners and builders for over 75 years. We specialize in replacement windows and doors, new construction, commercial projects, and window treatments. Our team is committed to quality workmanship, outstanding customer service, and building long-term relationships with both our customers and employees.