Hiring IT Support Specialist at Conyers, GA.

Job Description

Job Description

vTech Solution Inc is hiring IT Support Specialist at Conyers, GA.

About us: https://www.vtechsolution.com/

Job Duration : 6-12 Months + (with the possibility of extension)

Location : Conyers, GA

Shift time : Regular 8am to 5pm EST

Job Details

Duties and Responsibilities:

• This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).
• Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences.
• This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies

Specific Duties Include:

• Maintaining cost-efficient, scalable cloud environments for the organization.
• Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
• Designing, building, and maintaining internal cloud applications for the organization.
• Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
• Making hardware and software recommendations for the organization, based on needs of the project and organization.
• Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
• Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
• Provides customer support in supporting software, configurations, and business submission processes.
• Looking for ways to improve operations within company to digitize common tasks.
• Keeping data leakage and downtime to an absolute minimum.
• Assists other members of the IT Infrastructure team.
• Monitors ticket activities and provide escalation when needed.
• Troubleshoot and support PC, laptop (Win 10/11), scanners and **** and network printers, google print, chrome boxes and other field system support.
• May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

• Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
• Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
• Infrastructure Managed Services: Creating resilient and secure infrastructure management.
• Professional Services: Providing expertise for mission-critical programs.
• Productivity and Communications: Ensuring secure and confident business connectivity from anywhere