Job Description
Job Description
What We Do
CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey.
Our Culture
At CarParts.com, we’re DRIVEN by our core values: Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal’s top 100 Best Places to Work in Los Angeles list for four years in a row (2020, 2021, 2022, 2023). Join us!
Summary of Role/Position
As a Product Return Data Analyst, you will play a crucial role in analyzing and interpreting data related to returned product. Your insights and recommendations will be instrumental in improving our processes and customer satisfaction. This role is based in our Torrance, CA office.
Responsibilities:
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Data analysis:
- Conduct in-depth analysis of return data to identify trends and patterns.
- Gain expertise in understanding customer return behavior
- Ensure data accuracy, consistency and completeness in all analyses and reports.
- Collect and organize data related to product returns, including reasons for returns, return volumes, and customer feedback.
- Develop and maintain reports tracking return metrics, KPIs and industry-specific insights.
- Prepare regular and ad-hoc reports for managements and cross-functional teams.
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Cross-Functional Collaboration:
- Collaborate closely with various teams, including supply chain, customer service, data catalog and product managers to provide data-driven solutions and insights.
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Documentation:
- Document analysis methodologies, findings and solutions for reference and future improvements.
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Automotive knowledge (Bonus):
- Leverage your knowledge of automotive to understand the unique challenges and trends associated with returns.
- Collaborate with the product team to ensure data analysis aligns with industry-specific requirements.
Qualifications:
- Bachelor's degree in a relevant field such as data science, statistics, business analytics, or finance.
- Proven experience in data analysis and data visualization.
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Python, Tableau).
- Strong analytical and problem-solving skills.
- Excellent communication skills to convey complex data findings effectively.
- Experience in the automotive industry is a plus.
A reasonable estimate of the salary range for this position based on job experience, education level, global geographic region, etc: $$80,000-$100,000
CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.