Job Description
ONSITE DEPLOYMENT TECHNICIAN
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Position Location: Yuma, AZ
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Position Type: @3 Month Contract & possible Temp to Hire
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Position Hours: 9:00am - 5:00pm
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Salary: $25.00/hour (Depending on experience)
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Position Overview
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The Onsite Deployment Technician is responsible for the installation, configuration, and deployment of computer systems at customer locations. This temporary full-time role supports end-user device rollouts, including hardware setup, data migration, and basic troubleshooting. The technician will ensure systems are properly connected, configured, and operational while delivering a high level of customer service and support throughout the deployment process.
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Key Responsibilities
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- Perform installation and configuration of operating systems, applications, and required software.
- Execute PC redeployments, including setup of new systems and decommissioning of legacy equipment.
- Connect and configure power, network, and peripheral devices to ensure full system functionality.
- Migrate end-user data from legacy systems to newly deployed devices.
- Install and configure local and network printer drivers.
- Provide connectivity to customer networks, including validating mapped drives and printer access.
- Deliver hardware break-fix support for desktops, laptops, and printers.
- Provide basic end-user support, including answering questions related to system use, data migration, and general functionality.
- Respond to technical issues via phone, in person, or remote support as required.
- Escalate complex or time-intensive issues to the Team Lead and Project Manager as appropriate.
- Document incidents, resolutions, and deployment activities in accordance with established procedures.
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Key Outcomes
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- Deliver a positive, professional support experience for customers and end users.
- Ensure all deployments meet project requirements, timelines, and business expectations.
- Minimize operational disruption by efficiently resolving technical issues and support requests.
- Maintain a high standard of service quality and customer satisfaction in all interactions.
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Skills and Qualifications
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- Strong attention to detail and ability to adhere to defined processes and protocols.
- Professional, customer-focused demeanor with an empathetic approach to end-user support.
- Excellent verbal and written communication skills.
- Proven ability to provide effective customer service across phone, in-person, and remote environments.
- Strong documentation and organizational skills.
- Ability to work independently and collaboratively within a project team.
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Experience and Education
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- Demonstrated experience installing and configuring computer systems.
- Intermediate to advanced troubleshooting skills within Microsoft operating systems.
- Experience performing data migrations between devices.
- Experience installing and configuring network printers.
- Proficiency in Microsoft Office applications.
- Associate degree, technical certification, or equivalent work experience in computer technology or a related field preferred.
- Industry certifications such as CompTIA A+, MCP, or Network+ are preferred.
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Physical and Work Environment Requirements
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- Ability to sit, stand, walk, stoop, crouch, and lift equipment up to 40 pounds.
- Frequent use of hands for lifting, carrying, and equipment setup.
- Adequate vision and motor coordination required for technical tasks.
- Work is typically performed in a clean, temperature-controlled office environment.
- Regular travel to client locations may be required.
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Additional Requirements
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- Dependable attendance and punctuality are essential.
- Reliable transportation (i.e. personal vehicle) and able to travel to multiple client locations, when applicable.
- Work must be performed onsite at client locations to support collaboration, supervision, and equipment access requirements.
- Employees must be willing to perform additional duties as assigned by management to support project and business needs.
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