Job Description
Job Description
KLC Consulting, Inc.
Requirement for: Sr. Technology Support Technician – Pompano, FL
Contact: Maggie Manning:
Client: Florida Department of Transportation, Florida Turnpike Enterprise - Pompano Operations Center, Pompano Beach, FL 33069
Due Date: September 18, 2026 by 2pm EST
Term: Through 6/30/2027 with possible renewal, based on excellence in work provided, need and budget availability.
Location: Florida Turnpike Enterprise, Pompano Operations Center, Pompano Beach, FL 33069
Note: As a member of the technology team, they must be able to be contacted to respond to requests and incidents. The vendor is required to provide the Staff Augmentation Member with a smartphone with data service that complies with FDOT agency security requirements. Smartphones must be able to receive security updates from the manufacturer or carrier and be maintained throughout the Staff Augmentation Member's tenure at the agency. The Staff Augmentation Member will use mobile applications such as Outlook, Teams, and ServiceNow, which should also be kept up to date through the appropriate application store.
Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow-through.
Job Responsibilities:
· Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
· Assists in coordinating audiovisual setups and video conferencing support
o Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
o Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
· Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
· Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
· Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
· Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
· Collaborate and assist with other areas of the IT department on projects and initiatives
· Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
· Participate in after-hours (evening & weekend) on-call rotation
· Travel to remote locations to provide support, as needed
· Perform other duties as assigned
· Ability to lift 50 pounds
Submissions Must Include
1. Candidate Resume(s) Include relevant experience, certifications, education, etc. related to the services requested in the Scope of Services.
2. Education, Experience and Skills Matrices
3. References Provide three (3) clients for which similar services were performed within the past three (3) years.
4. Exhibit E - Resume Self-Certification Form
Must Complete the following Education, Experience, and Skills Matrices
Education
Degree / Date of Completion
University / School
High school diploma or equivalent;
Certifications
Certification / Date of Certification
Certifier / Trainer
Additional certifications or relevant education is a plus.
Required Skills
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
IT Enterprise experience is preferred
Ability to learn new systems and software in a fast-paced environment.
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
Ability to manage multiple priorities and work independently or as part of a team.
Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Job Responsibilities
Years of Experience
Year Skills Last Used
Skill Level
(See Below)
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support • Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Job Responsibilities
Yes / No
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 8:00 a.m. and 5:00 p.m., Monday through Friday.
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Ability to lift to 50 pounds.