Job Description
Job Description
Responsibilities:
• Provide prompt and detail-oriented first-level technical support to on-site staff, addressing hardware, software, and network-related issues.
• Diagnose and resolve issues with desktops, laptops, printers, and applications to ensure uninterrupted workflow.
• Perform routine tasks such as password resets, device setups, and troubleshooting network connectivity.
• Manage and prioritize support tickets, escalating complex issues to higher-level teams when necessary.
• Occasionally assist with after-hours support to resolve critical technical problems.
• Collaborate with remote IT team members to implement and support technology initiatives.
• Maintain accurate documentation of support activities and resolutions for future reference.
• Ensure systems and devices are configured and operating according to company standards.
• Provide proactive suggestions for improving IT processes and user experience.
• At least 3 years of experience in Help Desk, Desktop Support, or similar IT roles.
• Strong knowledge of computer hardware, software, and desktop operating systems.
• Familiarity with Active Directory, Microsoft Office 365, and cloud-based environments.
• Ability to troubleshoot and resolve a variety of technical issues independently.
• Excellent interpersonal skills and a customer service-oriented approach.
• Self-motivated and capable of working autonomously as the sole IT support on-site.
• Willingness to be present on-site permanently; remote or hybrid work is not offered for this role.
• Comfortable collaborating with remote team members to address complex issues