IT Support Specialist

Job Description

This opportunity is open to junior/entry level candidates; will likely be part-time (~32 hours/week) but possibility to extend to 40 hours depending on work load. Will need to be onsite. \n
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The Opportunity
We are seeking a customer-focused IT Support Specialist to provide in-person and remote technical support within a global organization. This position will collaborate with a support team of seven professionals in the United States and four in Europe, assisting employees across locations, including executive and senior leadership.\n
\nThe environment is approximately 60% macOS and 35% Windows, with occasional Linux support needs. The office supports approximately 30–40 employees, with typically 15–20 employees physically onsite each day. This role combines end-user troubleshooting, device management, account administration, and office technology support.\n
\nThe organization recently consolidated four companies into a single Google Workspace tenant. This position will help employees navigate that transition while supporting continued use of Microsoft 365 productivity applications and Azure SSO.\n
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Key Responsibilities

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• Provide responsive, customer-focused technical support to employees in person and remotely, including C-level executives and senior leadership.

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• Respond to, troubleshoot, document, and resolve support requests through Jira and other support channels. The U.S. support team collectively handles approximately 40–60 tickets per day.

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• Configure, deploy, maintain, and troubleshoot Mac and Windows computers, with occasional support for Linux devices.

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• Support device enrollment and management through Jamf and Intune.

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• Perform account administration tasks, including Active Directory user creation, group management, and application access administration.

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• Support Okta, Azure SSO, and employee access to business applications.

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• Troubleshoot Google Workspace, Microsoft 365 productivity applications, Slack, and Zoom.

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• Assist employees with issues related to the recent Google Workspace consolidation and ongoing technology transitions.

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• Check and maintain Zoom Rooms, conference room A/V equipment, and other office technology to ensure readiness for daily use and leadership meetings.

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• Coordinate onboarding and offboarding activities, including device preparation, account setup, access changes, asset tracking, and new-hire technology orientation.

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• Support office network infrastructure, Wi-Fi, VPN connectivity, and firewalls in collaboration with the broader IT team.

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• Manage and assist with equipment setup, maintenance, repair, and disposal.

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• Develop and maintain troubleshooting guides, technical instructions, and support documentation.

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• Collaborate with global IT colleagues and departments such as Engineering, DevOps, Security, Facilities, Finance, and Corporate Systems.

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• Participate in IT projects involving hardware, software, infrastructure, and application changes.

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• Provide technology support for executive meetings, board meetings, and company-wide events.

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• Maintain organized IT workspaces, equipment storage areas, and server rooms.

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• Travel occasionally to other offices as needed for IT support.
  
  

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Required Qualifications

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• At least 1-2 years of experience in IT support, desktop support, or a similar role within a business environment; also open to recent graduates with internship experience.

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• Hands-on experience supporting both macOS and Windows devices, with strong Mac troubleshooting skills.

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• Experience troubleshooting hardware, software, user accounts, application access, and connectivity issues.

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• Familiarity with user creation, group management, and access administration in Active Directory.

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• Experience using a help desk ticketing system to prioritize, document, and resolve support requests.

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• Strong customer service skills and the ability to explain technical issues clearly to users with varying levels of technical knowledge.

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• Experience supporting executive or senior leadership users in person and remotely.

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• Strong organizational skills, attention to detail, and the ability to manage competing priorities.

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• Excellent written, verbal, and interpersonal communication skills.

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• Ability to work collaboratively with a geographically distributed team and learn new technologies.
  
  

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Preferred Qualifications

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• Experience with Jira, Jamf, Intune, Okta, Google Workspace, Microsoft 365, Azure SSO, Slack, or Zoom.

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• Experience supporting Zoom Rooms and conference room A/V equipment.

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• Familiarity with Linux, endpoint security tools such as CrowdStrike, and office networking technologies.

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• Experience supporting technology migrations or changes affecting end users.

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• Familiarity with SOX requirements.

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• Relevant IT certifications or an IT-related degree.
  
  

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Prior experience with Okta and Google Workspace is helpful; training is available for candidates with a strong IT support foundation.\n
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