IT Site Support Engineer - Executive & VIP Support
Job Description
Position: IT Site Support Engineer – Executive Support
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Location: Washington, DC Headquarters
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Work Arrangement: Full-time, Onsite
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Role Type: Corporate Site Support / Executive Support
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Role Overview
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The Senior Site Support Engineer will be responsible for delivering high-quality, onsite technology support at the Washington, DC headquarters.
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This role involves providing white-glove IT support to senior executives, Vice Presidents, Board members, executive assistants, and other key business stakeholders.
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The ideal candidate should have strong technical troubleshooting capabilities, experience supporting executive-level stakeholders, excellent communication skills, and a high degree of professionalism, discretion, and customer-service orientation.
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Key Responsibilities
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- Provide personalized, responsive, and discreet technology support to executives and senior leadership.
- Troubleshoot complex Level 1 and Level 2 hardware, software, connectivity, identity, printing, and mobile device issues.
- Support Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
- Provide hands-on support for Windows, macOS, mobile devices, peripherals, and endpoint technologies.
- Support Microsoft Teams Rooms, conference room technology, AV systems, and hybrid meetings.
- Ensure technology readiness for Board meetings, leadership sessions, town halls, and other high-profile corporate events.
- Manage endpoint provisioning, configuration, replacement, and refresh activities using enterprise tools such as Microsoft Intune.
- Use ServiceNow for incident management, service requests, documentation, and escalation coordination.
- Coordinate with infrastructure, network, security, endpoint, application teams, and external vendors.
- Maintain accurate technology asset inventories and support hardware lifecycle management.
- Take end-to-end ownership of executive support issues and ensure timely communication through resolution.
- Maintain confidentiality and demonstrate sound judgment when handling sensitive business information and executive activities.
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Essential Requirements
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- Bachelor's degree in IT, Computer Science, Information Systems, or equivalent relevant professional experience.
- Minimum 5 years of experience in onsite IT support, desktop engineering, or digital workplace services.
- Demonstrated experience providing direct IT support to executives, senior leaders, or high-profile stakeholders.
- Strong knowledge of Microsoft 365, Microsoft Teams, Windows, macOS, mobile devices, peripherals, and AV systems.
- Experience with ServiceNow or a similar enterprise ITSM platform.
- Strong troubleshooting, communication, and stakeholder management skills.
- Professional presence, excellent customer-service orientation, and the ability to work under pressure.
- Strong ownership, prioritization, and problem-solving capabilities.
- Ability to work full-time onsite at the Washington, DC headquarters
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Preferred Qualifications
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- Experience supporting corporate headquarters, executive briefing centers, or Board environments.
- Experience supporting Board meetings, earnings calls, leadership conferences, and town halls.
- Knowledge of Microsoft Intune, Microsoft Entra ID, endpoint security, and device compliance.
- Experience with Microsoft Teams Rooms and enterprise AV technologies.
- ITIL Foundation certification or experience with ITIL-aligned processes.
- Relevant Microsoft, CompTIA, HDI, ServiceNow, Apple, or AV certifications.
- Experience with IT asset management, CMDB, inventory reconciliation, and vendor coordination.
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