Job Description
Desktop Support Analyst - Financial Services.
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Contract Role: 6 to 8 months (potential extension)
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5 days onsite in Chicago, IL
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Responsibilities
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- Diagnose and resolve hardware, software, and network issues
- Provide troubleshooting for applications and custom systems
- Resolve issues related to desktop, mobile, VPN, and remote access
- Support proactive monitoring of critical systems and services to identify potential issues before they impact users
- Assist in implementing automated solutions to reduce repetitive incidents
- Collaborate with cross-functional IT teams (network, infrastructure, cybersecurity) to resolve complex issues
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Requirements
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- Experience supporting Microsoft 365 products
- Experience with Dell desktops
- Experience with Cisco video conferencing equipment
- Strong troubleshooting skills across hardware, software, and network issues
- Ability to support desktop, mobile, VPN, and remote access
- Strong customer service skills and a focus on rapid, complete resolution
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