End-User Computing (EUC) Engineer (MECM) Hybrid Charlotte

Job Description

Job Title: End User Computing (EUC) Engineer (Tier 3)

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Location Requirements: Charlotte, NC (Hybrid, onsite 3 days/week)

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Job Type: Contract- 12 months

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Role Overview:

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We are seeking an End User Computing (EUC) Engineer to provide third level (Tier 3) support for enterprise endpoint management and workplace technologies. This role focuses on SCCM/MECM and Microsoft Intune administration, advanced troubleshooting, and supporting business users who work with large, complex Excel files.

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Responsibilities:

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• Provide Tier 3 support for end user computing issues, including complex desktop and application troubleshooting.

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• Administer and support SCCM/MECM for software deployment, patching, imaging, and endpoint configuration.

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• Administer and support Microsoft Intune for device management, policy enforcement, and application deployment.

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• Troubleshoot and resolve issues involving large Excel files (performance, stability, data handling, and user experience).

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• Partner with Tier 1 and Tier 2 support teams to resolve escalations and reduce recurring incidents.

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• Work with IT teams to implement improvements to endpoint management, deployment processes, and end user experience.

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• Create and maintain clear documentation for solutions, standard procedures, and known issues.

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Required Qualifications:

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• Hands-on experience with SCCM (Microsoft Endpoint Configuration Manager, MECM).

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• Hands-on experience with Microsoft Intune.

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• Demonstrated ability to support users working with large Excel files and resolve performance or usability issues.

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• Experience providing third level (Tier 3) support in an enterprise environment.

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• Strong troubleshooting skills across Windows endpoints, M365 apps, and common enterprise tools.

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• Strong communication and interpersonal skills.

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• Must be authorized to work in the US (USC or GC).

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