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Technical Support Representative

Gradelink Corp
locationLake Forest, CA, USA
PublishedPublished: 6/14/2022
Technology
Full Time

Job Description

Job Description

Job Overview:

This fast-paced position includes a lot of phone and email time working with clients in our web application. It also provides exposure to a variety of web technologies with opportunities to further develop professional skills as-needed within the company.

Responsibilities:

  • Learn our system inside-out; training provided

  • Answer clients’ inquiries via phone, emails and/or chat. Gather appropriate information regarding client issues

  • Train clients in using various aspects of our software

  • Assist clients in troubleshooting; escalate calls to Tier 2 support, as needed

  • Timely resolution of issues, following up with clients to ensure satisfaction

  • Collaborate with other team members to resolve complex technical issues

  • Assist with documentation; test new products/feature updates

  • Other duties as assigned by the support manager

  • Proactively provide feedback regarding potential improvements

Qualifications:

  • Minimum 3 years computer/customer support experience

  • Extremely comfortable in general computer usage

  • Eagerness and aptitude to learn new technology skills

  • Strong integrity and work ethic

  • Positive attitude

  • Proficiency in basic Microsoft Excel

  • Excellent problem-solving skills and attention to detail

  • Strong communication and customer service skills

  • Understanding of HTML & web graphics a plus

  • Understanding Photoshop a plus

  • Previous experience in education a plus

Additional Perks:

  • Friendly team setting with a casual office environment

  • Exciting startup-like environment with a stable and growing client base

  • Fantastic opportunities to connect with each other and our loved ones through company-sponsored activities

  • Company-provided snacks and meals

  • Coffee lovers welcome!

  • Growth potential for those who excel

  • 401(k) matching

  • HSA and FSA

Company DescriptionGradelink® has been a leading provider of online school administration systems since 2002, connecting students, parents, teachers, and administrators through our award-winning platform. We pride ourselves not only on our innovative software but also on the close-knit, positive, and team-oriented work environment we have cultivated over the years.

Company Description

Gradelink® has been a leading provider of online school administration systems since 2002, connecting students, parents, teachers, and administrators through our award-winning platform. We pride ourselves not only on our innovative software but also on the close-knit, positive, and team-oriented work environment we have cultivated over the years.

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