Job Description
Job Description
FLAG’s mission is to show our contractors & clients the best this industry can offer by upholding our principles of leadership, service, and exceptionalism.
For a Best-in-Class experience, partner with FLAG and allow us to demonstrate how we’re changing the industry, and how we can do the same for you.
We are looking to hire an IT Help Desk Technician Level 2 in the city of Pico Rivera, CA. . This is a Contract to Hire opportunity to join our HR Team!
Pay: $38/hour
Schedule: Monday–Friday, (8:00 AM – 5:00 PM)
Job Type: Full-Time, On-site
Senior IT Help Desk Technician (Level II)
Our client is seeking a Senior IT Help Desk Technician (Level II) to join their IT team. This role is ideal for an experienced support professional who enjoys troubleshooting complex technical issues, mentoring junior team members, and ensuring employees have the technology and support they need to remain productive.
Job Summary:
The User Support Technician is one of three technicians responsible for ensuring:
- Digital communication and connectivity are available for all users to support business operations.
- Computers, laptops, cell phones, printers, and other critical technology are properly configured and maintained.
- Help Desk escalation support is available 24/7.
Key Responsibilities:
- Provide Tier II Help Desk support for desktops, laptops, mobile devices, printers, email, cloud services, and business applications.
- Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.
- Provision, configure, and deploy laptops, desktops, and mobile devices using standardized processes.
- Complete new hire onboarding and employee offboarding, including device setup, account provisioning, and access management.
- Utilize the IT ticketing system to document, prioritize, and resolve support requests while maintaining excellent customer service.
- Enforce company technology standards and security best practices to minimize disruptions and protect company assets.
- Provide after-hours Help Desk escalation support as needed.
- Mentor and support junior IT technicians by sharing technical knowledge, troubleshooting guidance, and best practices.
- Collaborate with cross-functional teams to maintain a secure, reliable, and efficient technology environment.
Qualifications:
- Previous experience providing Tier II Help Desk or Desktop Support in a corporate environment.
- Strong troubleshooting skills across Windows desktops, laptops, mobile devices, printers, Microsoft 365, and business applications.
- Experience with user onboarding, offboarding, and hardware provisioning.
- Familiarity with IT ticketing systems and standard IT support processes.
- Excellent customer service, communication, and problem-solving skills.
- Ability to mentor junior team members and prioritize multiple support requests in a fast-paced environment.