Level 2 Onsite Technician
Job Description
Job Description
Level 2 Onsite Technician
Why Digacore?
At Digacore, you’re joining a fast-paced MSP where teams take ownership, make real decisions, and actually enjoy doing great work together. The pace is high, but you’re never on your own—people step up, share knowledge, and have each other’s backs. Wins get celebrated, feedback is encouraged, and growth is part of the deal. It’s challenging work, an awesome team and every day is rewarding.
About the Role
This is a split role: two weeks each month you’ll be onsite supporting our client, Artscroll, in Rahway, NJ, and the other two weeks you’ll work on the Digacore helpdesk supporting clients across our portfolio. During your onsite weeks you’ll be the senior technician on the ground, owning everything from routine day-to-day support to escalated, complex issues across the client’s environment. That means handling day-to-day requests—password resets, user setups, printers, workstations, and general end-user support—alongside deeper work: digging into root causes, stabilizing systems, and driving lasting improvements. You’ll work hands-on across servers, networking, and cloud infrastructure while partnering closely with our helpdesk, engineering, and client success teams at HQ. You’ll need to be comfortable working independently, communicating directly with end users (including leadership), and taking full ownership of the client’s IT operations in a fast-moving environment.
What You’ll Do
- Own the client’s day-to-day IT support—password resets, user creation/termination, printer setups, workstation issues, Office suite and Outlook troubleshooting, and general end-user requests
- Own and resolve escalated issues across workstations, servers, networking, and cloud environments—onsite and remote
- Troubleshoot and manage Windows Server, Active Directory, Microsoft 365, and DNS environments
- Create and modify Group Policy Objects (GPOs) and Intune / MDM policies
- Manage user access, permissions, and security across SharePoint and file servers
- Configure and manage enterprise firewalls and network security changes (port forwarding, ACLs)
- Troubleshoot networking issues and outages (LAN/WAN, VPN connectivity, routers, switches)—beyond ISP-related issues
- Manage and troubleshoot DNS records and related services
- Monitor systems, investigate alerts, and proactively ensure stability and performance
- Maintain accurate documentation in ConnectWise and IT Glue
- Communicate clearly with end users and C-level executives, keeping them informed and confident throughout
- Partner with internal teams and third-party vendors to manage, improve, and secure the client’s IT environment
- Identify recurring issues and recommend improvements to strengthen the client’s systems
- Perform any other assigned tasks
Job Qualifications
- 3–5 years of hands-on IT support experience (MSP experience strongly preferred)
- Strong troubleshooting skills across Windows Server, Microsoft 365, and end-user environments
- Solid experience with Active Directory, DNS, DHCP, and user/access management
- Experience creating and managing GPOs and Intune / MDM policies
- Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN) with hands-on firewall configuration experience
- Experience with SharePoint and file server permissions management
- Familiarity with RMM and PSA tools (ConnectWise is a plus)
- Ability to prioritize and multi-task in a fast-paced environment
- Strong analytical and problem-solving skills
- Strong communication skills and a client-first mindset
- Comfortable taking ownership and working through complex problems independently
- Bachelor’s degree in IT or relevant certifications a plus (A+, Network+, Microsoft, etc.)
Perks & Benefits
- Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
- Generous PTO + Mental Health Days
- 401(k) with company match
- HSA & FSA options
- Paid training & certification assistance
- $500 sign-on bonus
- Quarterly team events and career coaching
- Equal opportunity employer — veterans encouraged to apply
We are an Equal Opportunity Employer!