Job Description
Job Description
Now hiring a Desktop Support Technician in Arlington, Texas! We’re looking for a hands-on Desktop Support Technician who thrives in a fast-paced environment and enjoys solving real-world tech challenges. In this role, you’ll be the first line of defense for hardware and software issues, ensuring smooth day-to-day operations across the organization. You’ll handle everything from setting up new devices and troubleshooting network hiccups to guiding users through software transitions and documenting system changes. You’ll also play a key role in evaluating new tools, training staff, and supporting our growing infrastructure—including participating in our rotating on-call schedule. If you’re someone who enjoys variety, autonomy, and making a visible impact, this is the role for you.
Requirements:
- At least 2 years of hands-on experience in desktop support or IT operations
- Strong communication skills with the ability to simplify complex tech for everyday users
- Proven track record of diagnosing and resolving technical issues efficiently
- Comfortable juggling multiple tasks and prioritizing under pressure
- Familiarity with basic networking concepts and operating systems
- A mindset geared toward continuous improvement and proactive problem-solving
- Team-oriented with a customer-first attitude
- Willing to travel occasionally once hired full-time
- Associate degree or higher in computer science, IS, or related field
- Prior experience in Helpdesk, IT, or similar technical role
Hours: Monday – Friday, 9:00am – 5:00pm
Benefits:
- Complete health insurance
- 401(k) matching
- Paid holidays
Pay Rate: $24.15-$28.84 / hr
For immediate consideration, apply now!
NW26423814