Information Systems Support Technician
Job Description
Job Description
The Public Building Authority (PBA) is a joint public, non-profit organization created by Knox County and the City of Knoxville to develop, construct, manage, and maintain a wide range of public facilities and services on their behalf. PBA oversees major construction projects, provides long-term property and grounds management for millions of square feet of buildings—including city and county facilities, parks, and parking garages—and even handles security, telecommunications infrastructure and on-street parking operations throughout the community. Governed by an 11-member board appointed by county and city leaders, the PBA works to deliver cost-effective, professional facility services that support local government operations and enhance public spaces for residents and visitors alike.
Due to continued growth, PBA is seeking an Information Systems Support Technician to join our Telecommunications & Information Systems team. This position reports to the Director of Information Technology and plays a key role in providing technical support to our team members.
This position is on-site in Knoxville, TN and is not available for remote work.
Key Responsibilities:
- Support PC hardware components, desk operating systems software and application software.
- Provides support for organizational provided smartphones.
- Provides support with configuring new PC’s with the appropriate software applications and updates as needed.
- Provides support with deploying the new PC’s and the migration of any user files as needed. Provides support with network troubleshooting.
- Monitors the IS Helpdesk support requests providing end user support in various levels of technical and non-technical issues.
Qualifications:
- A degree in Computer Science, Information Technology or similar field required and two (2) plus years related experience with similar duties is required.
- Personal computer and related peripherals.
- Windows Operating or networked computer environment.
- Microsoft Office 2013 or higher version of MS Office with an emphasis on Excel, Word and Outlook applications.
- Strong communication, organizational and problem-solving skills.
Why Join PBA?
Full-time team members enjoy an outstanding benefits package, including:
- 13 paid holidays.
- Generous time off and sick leave accrual.
- Comprehensive County health insurance through Blue Cross/Blue Shield.
- 401(a) retirement plan with a 6% employer match.
- County funded life insurance (1.5x salary up to $50,000).
- An excellent work environment.
Qualified candidates should reply with a resume and cover letter containing salary requirements to HR@ktnpba.org.
To learn more about who we are and what we do, please visit www.ktnpba.org.
EOE and Drug-Free Workplace