Job Description
Job Description
Job Summary:
The Professional Service Project Manager will ensure the timely completion of service projects within budget while meeting the company’s high-quality standards. Additionally, the Professional Service Project Manager will perform scheduling tasks as well as administrative duties, such as maintaining project documentation and handling financial and product queries.
Supervisory Responsibilities:
- Oversee activities of Service team members including LAN and WAN Engineers.
- Ensure the timely updates of project tickets, including time entry, in the appropriate Dox Electronics systems by LAN and WAN Engineers.
Duties & Responsibilities:
- Oversees the process and documentation associated with the creation of professional services quotes and scopes of work.
- Coordinates project management activities, resources, products, and information.
- Acts as a liaison with clients to identify and define requirements, scope, and objectives.
- Creates project plans, identifying manageable milestones and appropriate timeframes to meet agreed-upon deliverables.
- Analyzes risks and opportunities and makes recommendations on the appropriate course of action.
- Monitors project progress and addresses issues as they arise.
- Works within the department to schedule time for shared resources.
- Acts as the point of contact and communicates project status to all participants.
- Uses tools to monitor working hours, plans, and expenditures.
- Creates and or maintains comprehensive project documentation, plans, reports, and “legal” paperwork (i.e., Scope of Work Documents and Quotes).
- Ensures the timely updating of project documentation and time entry in the appropriate Dox Electronics systems.
- Work within the department to maintain engineering resource utilization at 80% or better.
- Performs other duties as assigned.
Required Skills & Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Experience in project management, from Scope of Work creation to delivery.
- Ability to prepare and interpret flowcharts, schedules, and step-by-step action plans.
- Strong organizational skills, including multitasking, time management, and attention to detail.
- Familiarity with risk management and quality assurance control.
- Proficient with Microsoft Office Suite or related software, including Smartsheet.com and Microsoft Project.
Education & Experience:
- Bachelor of Science in Business Administration or related field or equivalent job experience and training.
- Proven work experience as a Project Coordinator or similar role.
- 3 to 5 years of relevant experience.
- Information Technology background preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to exert up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Company DescriptionSince 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.
At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.
Company Description
Since 1982, Dox has been providing Cyber Security Consulting, Professional IT Support, and Security Assessments for organizations of all sizes across the United States. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.\r\n\r\nAt Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.