Senior Solutions Engineer - Financial Markets & Cloud Solutions

Job Description

TITLE: Senior Solutions Engineer – Financial Markets & Cloud Solutions

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DEPARTMENT: Customer Solutions Engineering

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REPORTING TO: Manager, Customer Solutions North America

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OFFICE LOCATION: New York, NY

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IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

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Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

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Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

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www.IPC.com

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­­­­­­Overview of the Team

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The IPC Sales Engineering team bridges customer needs and IPC technology, providing solution design, technical credibility, and risk mitigation to ensure successful sales outcomes and long-term customer success, supported by a globally distributed team that delivers consistent expertise, regional insight, and exceptional coverage across all major financial markets.

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Role Overview:

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A Senior Solutions Engineer (SE) at IPC Systems acts as the technical authority and trusted advisor throughout the sales lifecycle. The SE translates customer business and operational requirements into resilient, compliant, and supportable IPC solutions, while enabling the Sales Team to win business without introducing delivery or operational risk.

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The SE is accountable for solution accuracy, technical credibility, and design integrity, not commercial pricing or managed services commercial structuring.

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This role, based in New York, with clients located throughout North America and Canada.

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The role includes:

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• Direct Client activities - delivering presentations, design workshops, responding to RFPs and preparing solutions proposals and bids as well as an on-going life cycle account support.

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• External 3rd party / Partner interaction – working within the eco system in co-operation with 3rd party consultancies and other vendors and service providers.

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• Bid support – RFI, RFP response preparation and complex solution proposals • Indirect support to distribution and regional offices to ensure that product and corporate messaging is accurate and on point.

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• Working with product management, marketing, and other internal IPC functions to ensure a quality life cycle support to existing Clients and a constructive input and competitive market feedback aimed at new product and service specification and campaigns.

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• Work with Account Manager to drive closure of business.

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We seek a candidate with pre-sales or systems engineering experience in financial markets or telecoms, strong technical and commercial skills, and excellent communication. The role is based in New York, with some travel. Proven presentation and customer-facing abilities, respect from clients and colleagues, and ability to work under pressure are required.

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How You Will Make an Impact:

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• To discover, understand and define customer requirements

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• To position the benefits of IPC solution in the context of the target environment

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• To respond to a broad range of technical solutions questions

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• To design customized solutions that may range from optimization of standard product configurations to complex design projects involving integration of 3rd party products.

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• To prepare, host and deliver tailored Customer presentations and demonstrations

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• Products, solutions, services, benefits, features, technical details, and designs

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• Technology direction and roadmap

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• Integration and Compliance solutions

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• To generate responses to RFP questions as part of a bid team that are:

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• Technically accurate, credible and in context

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• Professionally written, concise and easily understood, with clear, high-quality graphics

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• Geared to promote IPC’s strengths

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• Delivered to agreed schedules

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• To provide a conduit between Clients Sales executives, Sales Support and IPC Product Management for product enhancements and other requirements.

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• To provide Product and Solution education for internal groups, including Sales teams, new hires, Finance, Executive Management, and others

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Essential Skills and Experience to be Successful in this Role:

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The successful candidate will typically bring:

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• 5 plus years of relevant experience as a Sales Engineer, Solutions Engineer, Solutions Architect, or similar customer-facing technical professional.

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• Experience working with complex enterprise customers and architectures.

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• Strong customer-facing communication and presentation skills.

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• Demonstrated ability to conduct technical discovery and translate requirements into solution architectures.

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• Experience supporting complex presales opportunities from discovery through technical validation and handoff.

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• Ability to communicate effectively with technical specialists, business stakeholders, and senior customer leadership.

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• Strong problem-solving skills and the confidence to challenge assumptions when technical requirements or proposed approaches introduce unnecessary risk.

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• Ability to work effectively across Sales, Product, Engineering, Professional Services, and Managed Services organizations.

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• Ability to operate independently while collaborating within a geographically distributed global team.

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Experience with financial markets, capital markets, trading environments, or a Financial Markets Services Provider is a significant advantage, but not mandatory.

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A Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical discipline is preferred, although equivalent professional experience will also be considered.

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Technologies:

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Technical Knowledge

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Candidates do not need to be experts in every technology listed below, but a strong technical foundation and understanding across several of these areas is highly desirable.

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Communications & Networking

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• IP networking, TCP/IP Stack and LAN/WAN design

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• Voice over IP (VoIP) & Unified Communications

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• SIP and Session Border Controllers (SBCs)

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• Network resiliency and redundancy

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Cloud Native & Distributed System Architecture

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• Azure, AWS, Google Cloud and Private Cloud Architectures

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• Service-Oriented Architecture (SOA)

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• Web Services, Microservices

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• Containerization (Docker, Kubernetes)

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• WEB RTC

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Virtualization & Operating Environments

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• KVM & VMWARE

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• Virtual machines (Hypervisor, VMware ESXi, KVM)

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• Microsoft Windows, Red Hat Linux

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• Active Directory, Microsoft 365

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• Microsoft Teams Integration with 3rd Parties

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Security

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Working knowledge of enterprise security concepts including:

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• Network Security Fundamentals

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• Authentication, Certificates, Encryption

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• Firewalls, Port & Protocols (HTTPS/TLS, SSH and IPSEC VPNs)

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• Secure connectivity

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• Identity and Access Management (IAM)

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• CVE, Vulnerabilities, CISA and KEV

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Artificial Intelligence & Automation

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An understanding of emerging applications of AI and automation is beneficial, particularly:

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• Process automation

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• Data and Business Analysis

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• AI-assisted workflows

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• Chat Bots, LLMs and intelligent application integration

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• AI utilities such as MCP

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Application & Workflow Integration

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Knowledge of application integration patterns and industry technologies is desirable, including:

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• REST-based APIs

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• SOAP

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• FDC3

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• Other integration frameworks supporting workflow optimization

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Additional Desirable Experience and Certifications

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• Voice recording and archiving

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• Financial-market communications

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• Trader voice or turret solutions

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• Trading-floor technology

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• Enterprise communications

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• Highly available or mission-critical environments

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• CompTIA Network+, CompTIA Security+, AWS, Azure and Google Cloud Certifications a plus

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Core Responsibilities:

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Customer Discovery & Technical Qualification

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• Engage customers to understand:

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• Business workflows (e.g., trading, operations, risk)

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• Technical environment (network, voice, cloud, security)

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• Regulatory and compliance constraints

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• Ask structured, outcome-oriented questions to uncover:

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• Operational pain points

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• Availability, resiliency, and latency requirements

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• Validate technical feasibility early to prevent downstream risk

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Solution Architecture & Design

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• Design end-to-end IPC solutions including:

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• Connexus Unigy (CXU)

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• Voice, turret, and collaboration services

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• Network connectivity and resiliency

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• Produce:

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• High-level and detailed architecture diagrams

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• Redundancy, failover, and DR designs

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• Ensure designs are:

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• Technically sound

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• Scalable

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• Aligned with IPC standards and reference architecture

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• Product Demonstrations & StorytellingDeliver compelling, customer-relevant product demonstrations

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• Use product-led storytelling rather than feature walkthroughs

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• Tailor demos to:

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• Customer workflows

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• Specific use cases

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• Industry pressures (latency, resiliency, compliance)

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• Position IPC as an enabler of customer outcomes, not just a technology provider

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• Technical Validation & Risk ManagementIdentify and mitigate:

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• Design risks

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• Integration challenges

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• Customer environment constraints

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• Ensure proposed solutions can be:

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• Implemented

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• Supported

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• Operated long term

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• Raise concerns early and clearly when requirements conflict with technical realities

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• Cross-Functional Collaboration

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Work closely with:

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• Sales (account strategy, deal support)

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• Professional Services (delivery feasibility)

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• Managed Services (operational alignment)

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• Product & Engineering (capability alignment)

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• Clearly define handoffs:

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• SE owns solution design

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• Managed Services owns service scope and operational model

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• Delivery team own implementation execution

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• RFP, RFI & Customer Assurance Support

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Lead technical responses for:

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• RFIs

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• RFPs

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• Customer Assurance and resiliency questions

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• Articulate IPC’s:

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• Architecture

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• Operational model

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• Resilience and security posture

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• Ensure accuracy, consistency, and credibility in all customer-facing technical documentation

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• Sales Enablement & Deal Support

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Support Sales by:

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• Translating technical value into customer impact

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• Helping position IPC competitively

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• Participate in:

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• Customer workshops

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• Technical deep dives

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• Executive briefings when required

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• Maintain technical integrity even under commercial pressure

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• Knowledge & Expertise Development

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Maintain deep knowledge of:

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• IPC products and platforms

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• Financial market workflows

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• Industry trends and regulatory expectations

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• Stay current with:

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• New product releases

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• Architecture standards

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• Competitive landscape

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At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

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What is in It for You?

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At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

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In addition to a collaborative, high-performing team environment, we are pleased to offer benefits including:

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• Competitive Base Salaries

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• Medical Coverage, Dental and Vision, Short/Long Term Disability, AD&D and Life Insurance Coverage

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• 401(k) plan with matching contributions

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• Flexible PTO plus Public Holidays

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• Additional Time off for Charity Work and Volunteering

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• Pet Insurance

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• ID Theft insurance

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• Tuition Reimbursement

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• Certification Bonus Program

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• Access to “IPC University” our Internal E-Learning Platform

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• Structured Onboarding Training and Peer Mentor Support

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• Enhanced Parental Leave

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• Wellness Program

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• Employee Referral Scheme

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Further information about your benefits will be provided during your onboarding process.

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Additional Information:

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At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

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Your precise work schedule will be determined by you and your L